Hello, Sorry to hear you are having trouble. Are you still getting those errors? I ask as the nature of the error indicates it might have been during a temporary service interruption (Steams perhaps). Let me know. Sean Drohan Stardock Product Lifecycle Manager
If you create a new Windows Admin account on this PC and run under it, does it still happen? https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d Sean Drohan Stardock Product Lifecycle Manager
Hello, Sorry to hear you are having trouble. If you rename the install directory: C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations III - OLD ( Then do a file verify, does it work then? Sean Drohan Stardock Support Manager
If that failed, and you do the purge from here, reinstall, does it then work? https://forums.galciv3.com/486732/galactic-civilizations-iii-support-faq#purgegame Sean Drohan Stardock Support Manager
If you have a gaming mouse that has a very high polling rate and DPI scale, and you use the companion software to set them all the way to the minimum for each, does it still happen? Sean Drohan Stardock Support Manager
If you run StardockLauncher.exe from the install dir as I have here: https://cdn.stardock.us/support/uploads/explorer_2022-02-22_09-49-45sdrohan.mp4 Selecting GC3, does it works then? Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. Its a lot to review but we need to ensure you have tried the solutions here: https://forums.galciv3.com/486732/galactic-civilizations-iii-support-faq Let us know either way, please. Sean Drohan Stardock Support Manager
[quote quoting="post"] I tried playing multiplayer with a friend, I made a lobby and invited my friend, but it seems that he gets an endless loading screen and is unable to join the lobby, we tried having him make the lobby but then I get the endless loading screen. Is there anyone who knows what's happening and if there is a easy fix to it. [/quote] Has multiplayer ever worked for either of you with each other or anyone else? Are you trying to play
[quote who="AldoMcLemon" reply="8" id="3831912"] It definitely looks like whatever Groupy is doing to create it's customized tab bar is sitting permanently on top of Rocket dock in a way that no other application does. Thanks again. [/quote] Have you tried with both Groupy states? Sean Drohan Stardock Support Manager
[quote who="Wotan2a" reply="9" id="3829968"] The issue is resolved, reinstalled 4.21 and started a new game, sound is back. [/quote] Thank you very much for the report, effort, and update. Sean Drohan Stardock Support Manager
[quote who="Rhonin_the_wizard" reply="6" id="3829747"] The opt-in has been updated with a fix for the issue. [/quote] What he said ^ [e digicons]:D[/e] Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. We are able to reproduce this and have placed an internal ticket to have it looked at. Internal ref: GC3-640 Thank you very much for the feedback, guys. Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. You have a ton of GPU error messages in that file. When was the last time you updated your drivers for it? Seems you are using: Debug Message: Description: Intel(R) UHD Graphics 630 So this would get you to an update path: https://www.intel.com/content/www/us/en/support/detect.html Sean Drohan Sta
Hello, Sorry to hear you are having trouble. Rename: \Documents\My Games\GC3Crusade to: \Documents\My Games\GC3CrusadeOLD Run the game. A new folder named: \Documents\My Games\GC3Crusade Should be created, please verify that it was for you. If so, copy your save game in question from \Documents\My Games\GC3CrusadeOLD\Saves to: \Documents\My Games\GC3Crusade\Saves Try to ru
Hello Isaac, I have gathered the data from both of you and updated an internal ticket on it. Internal Ref: GC3-575 At this time, it's in the hands of the devs. I will update this when I know anything more. Thanks for the feedback, data, and time. Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. Whoever is getting the crash should be getting a pop-up for a submission. Has that been happening - the popups and the submissions? If so, private message me the email address(es) used for them - do not post them in a reply here. In the message, include a link to this thread so I know what they are for. Sean Drohan Stardock Support Manager
[quote who="Pontiac76" reply="5" id="3818298"] If I turn OFF the "Keep rules applied at all times", this means that I will be able to move those shortcuts wherever I want. This is the EXPECTED behavior according to the rules, but, this is not the DESIRED behavior I want to have happen. [/quote] So you want to keep a ' save me from myself ' outcome, is that what I am reading here? Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. Whatever client is crashing, a crash reporter window should be popping where you can submit it with some context. I don't show any submissions under the email address associated with the forum account you are posting under. PM me the email address being used, please. Sean Drohan Stardock Support Manager
For the sake of testing, and to get at the Ransomeware settings (and turning it off if on), remove AVG from the equation. The next would be to see about installing the game on C (again, just for testing). Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. Go to: \Documents\My Games\GC3Crusade rename it to: \Documents\My Games\GC3Crusade.OLD Try to run the game again. If that fails, post a shared link to your debug.err Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. While the error does not indicate that this is the issue, I do want you to disable Windows Controlled Folder access: https://mywindowshub.com/how-to-enable-or-disable-controlled-folder-access-in-windows-10/ Sean Drohan Stardock Support Manager
Hello, Sorry to hear you are having trouble. With game sync still off, rename: \Documents\My Games\GalCiv3 to \Documents\My Games\GalCiv3.OLD Try to run the game again. If that fails, uncheck all DLC and try to run the game: If it runs, add one back at a time to see if one produces a fail. Sean Drohan
[quote] We are sorry you are having problems... But we won't help. Use the forum... [/quote] And the reasons for that should be clear - many people have tried to help in this thread; Stardock representatives included. Baring any in-game restrictions (tech research, etc), my input would be to rename: C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations III\DLC to: C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizati
cayno Is your install via Steam or Epic? [quote who="cayno" reply="4" id="3797492"] I have it installed in: c:/Usuario/document/Mygames/gc3 [/quote] That is not the default intall location for either Steam or Epic. Please uninstall from there and allow for the game to be installed in it default location. [quote who="cayno" reply="6" id="3797509"] I only have one folder inside stardock, it's Tachyon, I still delete the whole folder and
[quote who="MathsPlusGames" reply="12" id="3797363"] Hi, I am not sure if you have fixed it or not, I am still having the issues, would you be posting the update in "tiles : forum"? not sure where I am suppose to keep an eye Thanks in advance [/quote] It should not be too much longer... A post will be made in the forums, yes. Sean Drohan Stardock Support Manager