sdRohan

[quote who="Kraft57" reply="12" id="3797361"] If you are/were a software guy, you would likely see this if looking in from the outside, but then again a software guy wouldn't likely be working front lines on web board support unless you drew the short straw making it your turn/rotation:). [/quote] Neil is the lead developer for Multiplicity (and many other SD products) and has been for over a decade. He is one of the more gifted developers I have ever met and that Stardock

Hello, Sorry to hear you are having trouble. [quote who="Bakka" reply="1" id="3797059"] disabling mods in pref fill doesn't work [/quote] We will still want no modding at all for any testing. [quote who="Bakka" reply="1" id="3797059"] Edit Turning off Beta preview allowed the game to load to main menu. [/quote] We see that you got the crash pop-up and submitted it (thank you!). Were you able to continue with starting

Hello, Sorry to hear you are having trouble. As a test, go into the properties for the game, DLC, then uncheck the ones that are listed in the error (Crusade and Mega). Then try to run the game from within the Steam client (not any shortcut). If it runs, re-enable them and try again from within the Steam client. Sean Drohan Stardock Support Manager

[quote who="Falkoner" reply="10" id="3792431"] I always find it easier to write a support ticket with an uploaded save game, prefs.ini and debug.err to get these kind of problems fixed. [/quote] On the contrary, we (support) would ask you to put such issues in the forums for the exact exercise that was done here. Not only were support and devs involved, but other seasoned users like yourself can also contribute. Furthermore, this thread is now part of any future search

OldGaffer wrote: https://steamcommunity.com/app/226860/discussions/1/1639794651168312309/?ctp=4 [quote]anyone know what I need to do with this? game played perfect yesterday, went back to load my saved game and got this message when I hit "play", The following DLC Folders are in a state of partial install then drops me to desktop..I have verified files in steam, several times, and get

[quote who="admiralWillyWilber" reply="8" id="3757683"] The answer download and install directx [/quote] So you are up and running now? Sean Drohan Stardock Support Manager

[quote who="The_Tourist" reply="6" id="3742031"] The CMD window closes before I get a chance to see the result, but from the brief glimpse I get I see 'current error level is 0'. Not sure if that's of any help to you... [/quote] You can create a 'copy' of that file and edit in a 'pause' (no quotes) before the final 'exit'. Then run it said copy. In any case, did that work, r

[quote who="Rhonin_the_wizard" reply="5" id="3741973"] Try restarting, as for graphics you could go to Nvidia Control Panel, Manage 3D settings and force it to use the graphics card when running GC3. [/quote] Was my thought as well. A more detailed instruction: http://www.pgeorgiev.com/how-force-your-laptop-to-use-gpu-enabled-card-instead-of-in

[quote who="sdRohan" reply="60" id="3741687"] Quoting Peter Ebbesen, reply 59 as I stated the swap size was the same as my RAM size. )[/quote] Thank you for the clarification - what was confusing me was a value mentioned at all. More commonly it is mentioned that 'Paging / Virtual Memory is automati

Sorry to hear you are having trouble. Have reported your issue internally. ----------- Sean Drohan Stardock Support Manager

[quote quoting="post"] I am playing on Gigantic map with 12 players. Game recommends 4 cores and 16GB. My system has 6 cores(i5-8400 2.8) with 16GB memory. No problem playing the turns, but saving and loading takes a long time (10 minutes or more!) Why is this, do I need to buy more memory ? Many thanks for any help. [/quote] Does it only happen with 'Gigantic' map sizes? A you manually managing your swap

[quote who="Larsenex" reply="20" id="3718206"] Will someone poke the (stardock) tech nerds and ask them where I can find a good 31 or 32" 1440P Monitor @144hz with Gsync... [/quote] We have a few here so I will ask and PM you ;)

Does Acer restrict what video drivers you can update for either GPU, the Intel and / or NVidia? Meaning, if you try to update direcely from their sites: Intel: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us They prevent you from updating f

[quote]For example the galaxy creation options which don't work since crusade. There are many many frustrating threads to this point and many other without any reaction by the devs! Will you fix it anytime????? [/quote] No problem that is reported is ignored, hawk. Please post some thread links that you feel are not being addressed.

Is your virtual memory set to default (Windows Managed):

Do you have any such issues with stock races?

Please see: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

[quote who="Lucky_Jack" reply="2" id="3680057"] BTW, this is the second time I have tried to open a ticket and gotten rejected [/quote] What does 'rejected' mean; can you post a screenshot of any error?

Sorry you are having trouble. I tested it; it seems to be working. Try with all lower; no spaces.

I have responded to your ticket.

Just let us know if what you have done does not resolve the issue. Please dont forget to send the support tool run if indeed you do place a ticket. Thanks.

I was able to load one of your saves fine. Are either of you using any MODs \ custom races? If so, please remove \ unsubscribe from them and see if you can load the save then.

Thanks to all that have posted feedback on this topic. We have also received some great detailed tickets on similar issues. What we would ask from anyone here, that has not already, is to place a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit With the results of the tool run here: <a href="http://sd.stardock.com/Support/supportToolTest/SDSupportTool

[quote who="Waragh" reply="28" id="3578937"] I'm trying to register but i can't write a @ in the field for the email adress in the game. [/quote] I am curious how you would normally type the @ symbol in other cases. I'm guessing you would still have the same issues with the onscreen keyboard: http://sd.stardock.com/sean/JingImages/2015-08-07_1524.png T

@corgatag @Deathwynd, I have created an internal ticket for each. Thanks for the feedback.