The_Gear

Perhaps you can clear your browser cookies / cache out before trying again. I hope you were able to send in a ticket eventually.

We've responded to your ticket.

[quote who="os2wiz" reply="7" id="3608787"] I am having a major problem since the 1.5 update. When I click to start the program the Altarian woman and Drengin come up on the screen it appears to load a bit more than it exits to the windows interface. I thought something may be corrupted on on my local drive so I uninstalled the local data via Steam and then proceeded to reinstall GC III. It usually works once or twice and then the problem reoccurs. I need help on this. [/quote]

Can you download and run the tool below: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then attach the .zip that's created and send it in with a ticket to support. With your ticket, if you could also link to this forum post, it would be most helpful: https://esupport.stardock.com/index.php?/Tickets

[quote who="Director" reply="10" id="3595233"] Sorry - no 'before' pic is possible. Here's screenshots of the current game: [URL=http://s411.photobucket.com/user/Director_pics/media/GC3map_zpsnuxfndhv.jpg.html] Reduced 55% <img src="http://i411.photobucket.com/albums/pp197/Director_pics/GC3map_zpsnuxfndhv.jpg" alt="" width="570" height="33

[quote who="Director" reply="7" id="3595168"] The main map screen is now extremely dark - almost impossible to see anything other than stars. The planet icons in the sidebar also appear to be either black or nearly so. Tried running the brightness all the way up to 100% with no change to the main map. Everything else in the game shows at regular brightness. This happens in an ongoing game and if I start a new one. I'm speculating that something is wrong with the

This has been sent internally.

I sent this request in, thank you for posting :)

I've sent this internally, thank you.

Thank you for reporting this, I've sent it on internally.

What redviper37 said is very correct. 4GB is the minimum. I would suggest if after turning everything else off on your PC besides the game, check the video settings. Without knowing your hardware, it'd be difficult for me to give any more thoughts.

Thank you for reporting this, I've sent it off to the dev team!

Can you send a screenshot or short video? You could use Jing for this: http://www.techsmith.com/jing.html

Check your Prefs.ini file and see if you see anything odd in there. Or, delete it and start the game up to generate a new one. Then reconfigure your video settings and see if it continues.

Drop a link to the save after my post here and I'll send them over to pshaw. Thank you!! [e digicons]:fox:[/e]

Sorry to hear you're experiencing this problem. Can you download and run the tool below (Making sure it gathers your save files for GC3 but if not please send those too): http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then attach the .zip that's created and send it in with a ticket to support: h

Cloud saving was disabled for GC3.

Please download / run this tool: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then submit it and a description of the issue to a ticket: https://esupport.stardock.com/index.php?/Tickets/Submit

[quote quoting="post"] My second problem is what i stated in the title. When viewing the diplomacy screen, after an alliance treaty, some of the worlds were missing, view jpg [e digicons];)[/e] . Then i clicked the 'Show All' options and it didn't get any better. The 2nd bug and third problem is the in-game designer, click 'New Design' and there's no cube or whatever to build off of or anything in the left pane. I am also typing this now because for some reason m

I'd like to see a save game or two if you have them so I can send them to our developers to check out. Please download and run the support tool here: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Could you submit a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit &nbs

Thank you for submitting a ticket.

Please download and run the support tool here: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Could you submit a ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit

Thank you for sending in the ticket.

[quote who="KaneShade" reply="6" id="3584266"] So I got a response back on my ticket asking me to do a bunch of work for them. What kind of BS is this? I'm not asking for help, I'm just trying to be a nice guy and report a bug. Can't a guy do that without being the primary investigator into why it's happening? No, I do not want to send you computer files or save games. I've now experimented with this on multiple computers. It happens on al

You'll need to be within the Steam application to activate the key.