kin3tix

Hey Skukkuk, It sounds like your suspicions may be accurate. Based on what you describe, it sounds like a mod the Steam cloud is hanging onto may be changing your core XML files, and as a result, it's failing the check performed prior to joining a lobby. I'd like you to try the following: - Please first disable the Steam cloud globally for your account. To do this, go to settings, then navigate to the following setting: <a href="http://sd.stardock.com/brad

Hey guys, If it happens often enough, would it be possible to record a video of that happening? Jing, a free app from Techsmith, can be used for recording and uploading the video: http://www.techsmith.com/jing.html If you are unable to get a video of that happening, the debug file may also give us some insight into what's going on. After encountering this issue and closing the game, prior to relaunching GC3, please r

Hey NatsWright, I've gone ahead and sent a response to your ticket. You should now be all set! :) Please let me know if you have any questions or concerns.

I see that francogpellegrini already mentioned creating a ticket and sending the data requested by The_Gear, however, I would like to ensure we have a sufficient amount of data to resolve this. If you are experiencing this issue and have not created a ticket already, please see post #3 by The_Gear.

Hey Ender and anyone else experiencing this issue, This issue is often caused by an issue with your system, rather than an issue with GC3 itself. Often times, it can be a missing dependency (possibly the missing redist mentioned by Visue in the above post) or permissions issue that results in the inability to launch the game. That said, Ender, I actually sent a response to your ticket back on the 10th of Sept. and since we did not receive a response, our ticketing system automatically

Hey francogpellegrini, Glad to hear your first issue was resolved with a simple restart! :D I was able to reproduce the issue you mentioned with being unable to loot the capsule. I've gone ahead and created a bug report and forwarded it to the development team. Thanks for reporting that!

Hey Talonspyre, Sorry to hear you're still having some trouble! By any chance, are you currently updated to patch 1.3? We've seen some reports of performance increases on Intel cards after updating. If you are fully up to date, we've also seen some cases where the freezing experienced was linked to the Intel driver configuration

Hey AzraeldeBaphuon, I would like to look into the performance issue you're encountering, but I first need some additional information. Please create download and run the tool below: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Then, please create a ticket for this issue and forward the generated .ZIP file us

Hey bpmfl, Sorry you lost some valuable gameplay as a result of this bug! :( I've gone ahead and placed a bug report for this issue and forwarded the information you provided to the development team. ' Or does the auto-save turn counter reset to zero each time a manual save is performed?' I

Hey adamsorkin, Currently, it is not possible to invert the mouse axis for rotation. That said, however, I can certainly put a feature request in to the development team to allow that. Please let me know if you have any questions/concerns.

Hey 00zim00, Thanks for your involvement and feedback! I've submitted a bug report for #1 and feature requests for #2 and #3. Please let me know if you have any questions.

That is indeed very strange Nagini6. I'm glad to hear you were able to quickly resolve it though. If you run into that issue again, or any other issues with Patch 2, please see the article below for some general troubleshooting tips and instructions on placing a ticket, if the recommendations do not help: https://esupport.s

Hey everyone! I would like to preface this by saying the linked tool is not developed or supported by Stardock. Rather, this is something I use to manage my personal Steam library with my HDD and SSD. I recently came across the SteamTool Library Manager, which easily allows you to move games between drives with a few clicks. It uses the NTFS Junction function built into the file system and has made it far too easy to store an irresponsible number of games on my home system... Enjoy!</

Hey Seilore, Thanks for the quick response! I've added to the information provided in your last response to our internal ticket to be reviewed by the development team.

Hello antemalagon, Could you please open a ticket for this issue? Prior to opening a ticket, there is some data that would be useful for finding a fix. Please review the following article and provide the data requested in the section at the bottom in your ticket: <a href="https://esupport.stardock.com/index.php?/default_import/

Hey Publius of NV, As Island Dog said, thanks for creating a ticket! I just wanted to provide an update and let you know an internal ticket was created and a developer will be looking into the cause for your crash. Thanks!

Hello Seilore and Echillion, Just to clarify, are you (presumably, the host) the only one crashing or is everyone connected to your multiplayer session also crashing?

We are currently looking into this issue as a high priority. For anyone experiencing this issue, please submit a ticket if you have not already. Please take a look at the following article and provide the requested data in your ticket: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/ge

Thanks for reporting this issue! I've created an internal bug report and forwarded it to the development team for their review. For anyone else experiencing this issue with or without a custom race, please create a ticket using our support system and provide the data requested in the article below. This will ensure the dev team has all the data they need: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizatio

[quote who="Smithy6482" reply="10" id="3533606"] Quoting Jarac, reply 7 Quoting Publius of NV, reply 6 I got a similar trade request from a minor where it looked like a gift, and got a CTD when clicking accept. I've opened a sup

Hey Publius of NV, Thanks for reporting this issue and creating a ticket with all of the required information! For anyone else experiencing this issue, we'd like to grab some data from your system that will help with finding a root cause. Please take a look at the section below and provide the requested data in your ticket: <a href="https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilization

Hello Misjbar, I see you've already placed a ticket for this issue, thank you for doing that! :D Please take a look at the recommendations in the general troubleshooting guide and if they do not help with your issue, I've requested some extra data in the ticket. Please provide that in your response, as that will help for finding a f

Hey there Alstein, Thank you for reporting this issue! I've created a ticket for you; if you're still not able to see your map/minimap after giving the recommendations in the general troubleshooting guide a try, please provide the requested data in your response so we can look into the issue further. Thanks!

Hello Firemahlazer, I've moved your post to Support, as it would be more appropriate there. Since this is still a new patch, I'd like you to try some general troubleshooting tips and submit a ticket if they do not help. Please see the following: https://esupport.stardock.com/index.php?/default_import/Knowl

[quote who="Franco fx" reply="11" id="3526941"] I am getting this issue as reported in the OP. I see that support responded to the ticket. Is it on a list to be fixed? [/quote] It is indeed! A developer is currently looking into the issue.