Raynman

Raynman

Joined Member # 4504423
3 Posts 611 Replies 724 Reputation

In-case the Beta 5 patch 1 update does not help, here are the links for submitting a ticket to support. Link to forums for explanation: https://forums.galciv3.com/452855/page/1/ Link to support tool: http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe Here is the location for dmp files: "C:\ProgramData\Stardock\Galactic Civilizations III"

4 Replies 30,477 Views

Thank you for the feedback. I hope the Beta 5 Low Graphics setting has helped with some of your performance issues. I will add your mouse issue to the list.

12 Replies 18,985 Views

Thank you for posting, we are addressing some of the issues you mentioned and are on the list to fix.

2 Replies 6,316 Views

I really appreciate everyone posting, this is a very high priority issue on our end. This seems like the type of case that any little detail would be very helpful in tracking down this issue. List of the following details that may help: Which options were changed in the custom factions screen? Which images were changed? Which fields were renamed? Which racial traits and racial abilities were chosen? Which appearance was chosen? Which tec

23 Replies 75,605 Views

Thanks for posting your issue, save and dump files would help greatly. For sending save, dump, debug.err files. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process! Link to forums for ex

2 Replies 4,413 Views

Has your issue been resolved? If not, please be sure to send a ticket to support. Link to forums for explanation: https://forums.galciv3.com/452855/page/1/ Link to support tool: http://sd.stardock.com/Supp

4 Replies 6,385 Views

Thanks for posting your issue, screen shot(s) and computer information would help greatly. For sending save, dump, debug.err files. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process! L

12 Replies 43,029 Views