Suddenly, another problem emerged - while there were no additional purchases from mine or KaneTiberian's account, we've got charged for $99 third time with bank notification mentioning STARDOCK CORPORATION as transaction target (yes, in caps lock, original notifications' target was Stardock Corporation). Probably, billing system malfunctioned and charged twice for one of the purchases. Created new ticket: #CVO-391-19227.
I've got the key, thanks a lot for the help.
Created support ticket under the number #NDS-713-49285.
I've used credit card secure checkout, and don't even have PayPal account. On a side note, same credit card info is also used on my friend's account, and I suppose it can be the reason for error.
Several days ago I've ordered Ashes of the Singularity Founder's Lifetime Edition using e-mail address I'm using on this account. Account was created during purchase, but product never appeared on downloads ("No registrations found") or order history page ("No orders found"). Got no email with the game key as well. I've been charged for a whopping $99 and now I don't even have any visible confirmation that I did. Please help!
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