"If you'd like a refund, I'm happy to provide it as long as you agree to leave and never come back and never purchase anything ever again from us." The guy paid 60 bucks for the game. It gives him the right to gripe. As for this being your house, how about you try to remember who paid for the house. Yeah, paying customers paid for your house. The guy has some valid concerns. Instead of attacking him for it, try to act professional and address him in a mature
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