You can't upload a dmp file.   You have to host it (dropbox) and post a link in the ticket.   Otherwise you get a weird error.

If you already knew that, sorry.

Right you are..but...

there are some of us that apparently cannot use the SupportTool.    Click "generate" and get an exception error.    Been around the block about 50 times trying to figure this out;  reinstalling .net framework, backing it up to verision 4.0, etc., reinstalling 4.5.2, running the Dotnet tool, yada, yada, yada.    It still doesn't work.   And it's funny because it worked fine for me right up to Beta 4 (just about the same I time I reinstalled Windows, I might add --- which you would think would make it better, with all the updates).

So I send the dmp file "by hand".

I believe the error is mostly down to the size of the file being uploaded.  I think anything near or over 20 megs gives it.  At least for me.

What I've taken to doing is strip out the save file or dump file from the zipped log file that is generated and send those other files separately.  I do this by replying to the ticket thread that is generated by my initial request with the files that I stripped out of the log file.  A bit of a PITA, but it's allowed me to upload several files, one post to the ticket thread at a time.

No, the problem is that when I click "generate files" I immediately get an exception.   I can choose to continue, but it never finishes (well, half hour isn't enough, lol).   And it is so weird becaues I used it with no problem earlier.