Sigh, I dislike Steam because it made purchase of Gal Civ III next to impossible!!
First it rejected my 16 character and number password. BUT all it said was a password had to be at least 8 characters. Thus I created a simple 8 character password, which IMHO is not as safe as a 16 character and number password. They need to improve their password error message. Maybe they only support say 8 to 15 characters and if so they should say there is a maximum. NOTE: My password creation program suggested a 136 character long password (it will also keep the password for me.)
Before I went with the (IMHO) unsafe password, I tried to open a ticket. I created a support account and GUESS WHAT I was able to use the 16 character password I wanted to use for my Steam account for my support account. Why is it OK here, but not on my game account? Anyway, again before going with the "unsafe" password, I tried to open a ticket, BUT it asks for your Steam account name. When I tired to submit the ticket, I'm told the Steam account name is not valid. Yeah, it doesn't yet it exist. The type of ticket is problem creating Steam account. . . .
OK, now I have my "unsafe" steam account. I want to pay using PayPal. I get to the point where I'm told to continue to PayPal. I click Continue and when I get there I'm told I have to enable cookies. I'm on Firefox 40.0.3 and my cookie are on! In fact, I'm signed into my Paypal account in another tab!! As the URL and everything on the page looks to be PayPal, I call PayPal and reach them. Yeah, why can't we call Steam??????
Anyway, PayPal, says the page -- while it says PayPal everywhere -- is under the control of Steam's coding of PayPal APIs. They have a bug in their code that might only come to light with Firefox 40.0.3 or some other version of Firefox. I ask PayPal to consider an enhancement to their merchant's term and conditions to require the merchant provide PayPal with a 24x7 phone contact number to report and fix problems with the merchant - PayPal interface. As I put it the merchant is making PayPal (not the merchant look bad). This request for me to call/contact Steam looks to be PING PONG support response. Thus what would be better would be for PayPal to have a way to call the merchant on the customer's behalf and get them (through the terms and condition) to fix it ASAP. Well the PayPal employee loved the idea!! Time will tell what comes of the phone call. I also wrote the same basic thing on the PayPal site feedback link.
Why does Steam make buying a product so difficult?
I went back and used my credit card directly and made the purchase. Thing is . . . if I have had this many issues to this point . . . How many more will I have with Steam? Steam is not an user friendly company either in support, account creation, or buying a product, period, end of story.
I'm sorry Brad, as someone who has been supporting Stardock in one for or another since well, the OS/2 Warp days . . . Steam was a bad decision. Honestly, I didn't even use Steam till today. OK, I'll admit I didn't want to use Steam because it is yet another company to depend upon.
My "fear" is there is a bubble of companies supporting people using the Internet and some of these are going to go away. I already saw this twice. One was with my mail, website, and backup ?ISP," a Russian firm bought them out and about 10 days later closed the company. The phones, email, etc all stopped working. I wasn't able to reach anyone to get access to my file . . after all who thinks to backup your backup or email.
It would be like if GMail, Yahoo Mail, Microsoft Live, etc mail all went offline and you never were able to access them again. While Gal Civ III is just a game, IMHO, we're becoming too dependent upon too many other companies. Some time its going to pop and it will the customers holding the bag.
Sigh, yeah, sorry for the doom and gloom. But ... hey ... it could make for PART of an end of world scenario (game, story, etc).
Anyway, that was my trouble with Steam ... account creation and using PayPal.
P.S. I apologize for not proof reading and finding my grammar / spelling errors. I'm just frustrated and would (I guess) want to become more so (OR LESS SO) as I try to install and play GalCiv III!