Lucky Jack, I think you are confusing Steamworks, developer tools from Valve, with Steam Workshop, a place for community created content to be shared.
still he raises a valid point
If this is true (or still true) then one of the very important advantages of Stardock games is negated -- quality support for their products. This problem, if true, can only be solved by Steam
if they had a working automatic tool that could collect and send crash reports and error messages stordock would be much better able to handle bugs as many players dont want to be hassled by doing this manually and thus dont report problems that could be fixed