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Sound Issues

multiplicity
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stxangler
muddpuddle
Join Date 03/2005
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Reply #26 April 12, 2021 2:12:28 PM
from Stardock ForumsStardock Forums

Sadly I can't figure out how to narrow down the problem any more than I have already.  Will keep at it but I've got work to do...

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stxangler
muddpuddle
Join Date 03/2005
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Reply #27 April 23, 2021 12:49:11 PM
from Stardock ForumsStardock Forums

Any thoughts how to narrow down the issue?  Browsers lose audio - cuts out after 10 seconds to maybe a minute (all browsers).

Playing videos on desktop - same issue as browsers.

Specific software works fine - editing videos with Filmora, audio never cut out.

FLStudio - music creation, audio never cut out.

As per sdRohan above, "Sound like something is sleeping an audio device" - how do I figure out what is doing that???

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stxangler
AzDude
Join Date 11/2002
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Reply #28 April 23, 2021 12:52:05 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

See if this Link helps https://forums.stardock.com/486104/multiplicity-support-faq#audio

 


AzDude
Stardock Community Assistant

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stxangler
muddpuddle
Join Date 03/2005
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Reply #29 April 23, 2021 2:18:17 PM
from Stardock ForumsStardock Forums

This interestingly narrows it down (to what I don't know) - had to do a conference call via browser and the online meeting software called Blue Button took control of my sound and it never cut out.  So within the browser, audio function without fail (I was nervous).

Soon as the meet ended, tried to play a Youtube video just to see - audio cut out in about 10 seconds...

 

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stxangler
muddpuddle
Join Date 03/2005
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Reply #30 April 23, 2021 5:14:44 PM
from Stardock ForumsStardock Forums

In trying to follow the guide, the receiving PC does not have an Inbound Rule for the Multiplicity Audio Service.  It does in the Monitoring section but not Inbound Rules, and I can't figure out how to add it - no "Audio Service" to be found in the Program Files.

The Inbound Rule does exist on the sending PC...

 

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stxangler
muddpuddle
Join Date 03/2005
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Reply #31 April 23, 2021 5:20:59 PM
from Stardock ForumsStardock Forums

I should say, the audio doesn't just cut out, period.  If I let the videos keep playing, the sound may come back and cut out multiple times...

 

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stxangler
andurian
Join Date 10/2009
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Reply #32 May 15, 2021 10:00:36 AM
from Stardock ForumsStardock Forums

This has been an issue plaguing me for a long time as well.

I use multiplicty mainly for multiboxing in a mmo.  The game sound has never cut out.  But if I am watching Twitch on a pc that shares audio to the main it will cut out all the time.  Was hoping the patch/update a while back would help but it has not.

It's never consistent either, it makes me wonder if the differences in streamer set ups/bitrates etc can have an effect on it.  Unchecking "Enable audio sharing" on the sending pc the sound will start coming through that pc speaker, then when checked again will work as intended, for a random period of time (I've had it go out seconds after, or minutes).

I've never lost mouse control, and all pcs are wired directly to the network, no wireless

 

I have uninstalled cleaned and did a reinstall in the past, have lurked many of these discussions.

One thing that might help, I have 3 box pcs, one is older running Windows 7sp1. It never drops audio.  The two others are Windows 10.

 

Edit: Well this post got my brain working this am and I started comparing settings between the 7 and 10 machine.  

7 was using 16bit, 44100hz, 10 was 24bit, 48000hz.

Lowered 10 machine to 16bit, 44100hz.. and the audio has stopped cutting out.  Hopefully you guys can figure out why.

 

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stxangler
muddpuddle
Join Date 03/2005
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Reply #33 May 15, 2021 2:49:35 PM
from Stardock ForumsStardock Forums

"Lowered 10 machine to 16bit, 44100hz.. and the audio has stopped cutting out."  Where do you even find this info and how do you change it?  Will look into this more. 

 

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stxangler
andurian
Join Date 10/2009
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Reply #34 May 15, 2021 8:04:27 PM
from Stardock ForumsStardock Forums

In win 10 right click on the speaker icon near the clock, pick the 'sounds' option.  In the window that pops up click on the playback tab. Right click on the item in the list that is your default device and select properties.  Goto the advanced tab in the new window and you'll see "Default Format" with a drop down and multiple bitrate, hz options.  Select the one from the above post and hit apply then okay.

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stxangler
muddpuddle
Join Date 03/2005
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Reply #35 May 15, 2021 9:55:03 PM
from Stardock ForumsStardock Forums

Andurian!!!  You may have just solved my problem.  I would never have come up with this solution...  Just played 2 music videos in a row on youtube - that hasn't happened in easily half a year.

As I type this, on to the third!  You're awesome andurian!  Thank you    

 

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stxangler
andurian
Join Date 10/2009
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Reply #36 May 15, 2021 10:08:54 PM
from Stardock ForumsStardock Forums

If it some network issue related to the bitrate, some more info for devs.  All my computers are wired through a Netgear GS116, Router is a Synology RT2600ac.  I'd like to think my hardware is more than enough for any bandwidth needs, but just wanted to give you guys more info incase it is applicable.

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stxangler
sdrohan
Join Date 10/2012
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Reply #37 May 17, 2021 9:24:28 AM
from Stardock ForumsStardock Forums

Quoting andurian,
reply 32

Edit: Well this post got my brain working this am and I started comparing settings between the 7 and 10 machine.  

7 was using 16bit, 44100hz, 10 was 24bit, 48000hz.

Lowered 10 machine to 16bit, 44100hz.. and the audio has stopped cutting out.  Hopefully you guys can figure out why.

Quoting muddpuddle,
reply 35

Andurian!!!  You may have just solved my problem.  I would never have come up with this solution...  Just played 2 music videos in a row on youtube - that hasn't happened in easily half a year.

As I type this, on to the third!  You're awesome andurian!  Thank you    

This is pretty darn interesting. Andurian, you changed this on the sender (assumed), receiver, or both?

Andurian, thank you very much for this - and to you muddpuddle for a possible confirmation - I will pass it on to the developers.

Sean Drohan
Stardock Support Manager

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stxangler
andurian
Join Date 10/2009
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Reply #38 May 17, 2021 9:48:52 AM
from Stardock ForumsStardock Forums

Only changed the setting on the sending pc. 

Been days of no audio drop outs since.

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stxangler
sdrohan
Join Date 10/2012
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Reply #39 May 18, 2021 9:23:56 AM
from Stardock ForumsStardock Forums

Quoting paulpraveen23,
reply 39

I've been using Multiplicity for years with the audio transfer enabled.  Something has changed...  Windows 10 update, drivers, some conflict I can't track down?  This is a work setup though and I really need it to be working again.  Thanks for your help.

So you made the change and it has worked for you as well?

Sean Drohan
Stardock Support Manager

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stxangler
muddpuddle
Join Date 03/2005
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Reply #40 May 18, 2021 11:27:17 AM
from Stardock ForumsStardock Forums

Bad news...  I thought everything was working fine.  In the middle of a video this morning and the sound cut out.  .  It really seemed to be the fix (changing to matching audio bitrates but nope.  Unless something else is going on...

Not sure at this point.  Audio on a video cut out after about 30 seconds.  Now that I'm just playing music videos, just to see, it seems to be rolling non-stop.  Really unsure at this point.

 

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stxangler
jorismak
Join Date 01/0001
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Reply #41 June 8, 2021 3:51:41 AM
from Stardock ForumsStardock Forums

I was redirected here from support to hopefully fix my dropout issues.

 

But do the parameters have to match, or do have to be 16bit 44.100?

 

Both my systems are set to 24bit 48000, with a reason. I rather not change that just to have AB working.

Might it also help to have just the sender to 16bit 44.100, because that might be somewhat acceptable.

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stxangler
andurian
Join Date 10/2009
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Reply #42 June 8, 2021 10:20:53 AM
from Stardock ForumsStardock Forums

I couldn't say I didn't test other combinations, It just seems like higher bit rates cause the issue.  Why I always ran into it while watching twitch streams.

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stxangler
sdrohan
Join Date 10/2012
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Reply #43 June 8, 2021 10:24:15 AM
from Stardock ForumsStardock Forums

Quoting jorismak,
reply 42

I was redirected here from support to hopefully fix my dropout issues. 

But do the parameters have to match, or do have to be 16bit 44.100? 

Both my systems are set to 24bit 48000, with a reason. I rather not change that just to have AB working.

Might it also help to have just the sender to 16bit 44.100, because that might be somewhat acceptable.

Quoting andurian,
reply 43

I couldn't say I didn't test other combinations, It just seems like higher bit rates cause the issue.  Why I always ran into it while watching twitch streams.

If the sender was unmuted:

Does it still happen at any bit rate?

Sean Drohan
Stardock Support Manager

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stxangler
sdrohan
Join Date 10/2012
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Reply #44 June 21, 2021 10:18:35 AM
from Stardock ForumsStardock Forums

Quoting fadenn,
reply 45

Sitting here right now, no sound for 20+ seconds and still getting a network reading of 1.6mps on both systems.

Is that with the sender unmuted...?

Sean Drohan
Stardock Support Manager

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stxangler
andurian
Join Date 10/2009
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Reply #45 June 21, 2021 2:33:59 PM
from Stardock ForumsStardock Forums

My sending machines have both those checked for as long as I can remember.

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stxangler
sdrohan
Join Date 10/2012
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Reply #46 June 22, 2021 8:32:23 AM
from Stardock ForumsStardock Forums

Quoting andurian,
reply 47

My sending machines have both those checked for as long as I can remember.

Is the sender playing sound with it unmuted?

Sean Drohan
Stardock Support Manager

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stxangler
andurian
Join Date 10/2009
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Reply #47 June 22, 2021 8:49:09 AM
from Stardock ForumsStardock Forums

Playing sound where?

From that machine, no.

From the receiving machine yes.  (but before I changed the bitrates it would cut out, hasn't once in the weeks since)

 

 

When I say cut out, there would be no sound from either machine from that source.  For a random period of time, then it would come back and cut out again.  (unchecking "Enable audio sharing" would cause the sound to play locally, then rechecking it would return it to normal playing on the receiving machine.)  

One thing I noticed was over time doing the uncheck/recheck of enable audio sharing the audio would go out of sync with the Twitch stream.  I don't know if that was just a side effect of the way twich buffers.  Refreshing the page would sync it back up.

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stxangler
sdrohan
Join Date 10/2012
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Reply #48 June 22, 2021 9:00:21 AM
from Stardock ForumsStardock Forums

Some confusion here, I was meant to be answering fadenn...

Sean Drohan
Stardock Support Manager

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stxangler
andurian
Join Date 10/2009
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Reply #49 June 22, 2021 11:46:02 AM
from Stardock ForumsStardock Forums

 

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stxangler
nurlg2
Join Date 12/2013
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Reply #50 August 11, 2021 10:50:14 AM
from Stardock ForumsStardock Forums

I had the same issue, personally i lowered my audio sound quality didn't worked. But removing "Use lossless compression when sending audio" in Multiciply did the job, or at least almost never happens now. (using Ethernet cables)

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