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jonphilbrick
jonphilbrick
Join Date 01/2014
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Start10 menu disappeared

Ghost and goblins

August 17, 2018 7:41:33 PM from Stardock ForumsStardock Forums

Just a note fyi. My Start10 menu completely disappeared even though I had not added/deleted any new software. I was able to retrieve it through Stardock, but the reason the menu disappeared is a mystery.

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jonphilbrick
basj
Join Date 03/2001
+1680 sdemployee
Reply #1 August 17, 2018 10:26:30 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues. I assume, you have solved the problem by reinstalling it? or, Is it still missing?

Basj,

Stardock Community Assistant.

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jonphilbrick
jonphilbrick
Join Date 01/2014
+1
Reply #2 August 17, 2018 10:41:02 PM
from Stardock ForumsStardock Forums

Thanks for the followup. I was able to reinstall it without any problem...which is a plus for Stardock.

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jonphilbrick
basj
Join Date 03/2001
+1680 sdemployee
Reply #3 August 17, 2018 10:57:56 PM
from Stardock ForumsStardock Forums

Great, glad you solved your problem. And thank you for the information. There are few report on new problem with Start10 which involve with latest Windows 10 updates, within these few days. Did your system also went through Windows 10 updates just before your problem started? Any additional information will help us.

Thank you,

 

Basj,

Stardock Community Assistant

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jonphilbrick
jonphilbrick
Join Date 01/2014
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Reply #4 August 18, 2018 7:41:03 AM
from Stardock ForumsStardock Forums

Yes, the system had updates (Windows 10) but no other software/updates were downloaded at that time. As I noted, the reinstall of Start10 was basically effortless with no problem, which I was thankful for. I expected problems with loading and authentication but Stardock took care of the small stuff for me. Thanks again for the ease of the reinstall.

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jonphilbrick
basj
Join Date 03/2001
+1680 sdemployee
Reply #5 August 18, 2018 7:56:26 AM
from Stardock ForumsStardock Forums

Great, Thanks for the information.

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