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Boz46
Boz46
Join Date 12/2017
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Gal Civ won't load up after new Windows update

December 9, 2017 10:07:37 AM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have been playing Gal Civ for 2 years no problems. A few days ago Windows had a fairly big update and now my game won't load when I click on it. 

With 2.61 it gave me this error "DirectX DirectInput" failed or something like that. It gave me a "Yes or No" screen. I pressed both options and the game still doesn't work. I updated to 2.71 and now it doesn't even give me that error screen. It just immediately drops the game and doesn't work. 

I have Direct X 12 and I meet all the system requirements for the computer. 

I don't know if the Windows update killed my DirectX or if the update did something to a program/app that is interfering with it loading up. 

Can someone please help me?

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Boz46
Rhonin_the_wizard
Join Date 10/2009
+188 sdemployee
Reply #1 December 9, 2017 2:32:21 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Usual steps. Check if all your drivers are up to date. Try to reinstall Directx. Verify integrity of game cache.

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Boz46
sdrohan
Join Date 10/2012
+732 sdsupport
Reply #2 December 11, 2017 10:52:41 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Please see:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

 

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Boz46
Boz46
Join Date 12/2017
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Reply #3 January 7, 2018 8:47:57 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I did ALL of the usual steps. I had to Uninstall the latest windows update to continue playing GC 3.

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Boz46
sdrohan
Join Date 10/2012
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Reply #4 January 9, 2018 11:34:39 AM
from Stardock ForumsStardock Forums

Quoting Boz46,
reply 3

I did ALL of the usual steps. I had to Uninstall the latest windows update to continue playing GC 3.

In:

\Documents\My Games\GC3Crusade

Open up your debug.err.  Near the bottom (or search), you likely have something like this:

InitializeGalCiv3DrawManager FAILED to initialize the device.
Debug Message:  GetD3D11Device: Device is NULL

If you do, burn your video drivers and reinstall.

Use the link(s) below for updating:

Intel: 

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Nvidia:

http://www.nvidia.com/Download/index.aspx?lang=en-us

Note: Please perform a "clean installation" if you have an Nvidia graphics card. The below screenshots will help with how to do that:

https://www.screencast.com/t/L4rVrm40

https://www.screencast.com/t/30rwsLL9S3c

ATI \ AMD:

http://support.amd.com/us/gpudownload/Pages/index.aspx

For ATI \ AMD driver uninstalling:

http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Please post your results.

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