click the planet or factory that you want to set a RP for.
you should seen a yellow circle button in the bottom right button panel (i think, if not i will update this post when i get home)
click this button and it should give you a yellow flag cursor.
you can now click, a point in space, a planet, or a fleet to send new ships to.
as for the support issue. stay on them if they havent answered. but since its been a month, im guessing this is resolved.