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jonkjon1959
jonkjon1959
Join Date 08/2002
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Cannot download purchased dream

May 29, 2008 7:19:36 PM from WinCustomize ForumsWinCustomize Forums

I cannot download the dream Red Giant by TheMasterBaron that i purchased along with The Political Machine 2008 on 5/23/2008. I know that The Political Machine 2008 is not yet available and i'm afraid that that the dream purchase was lumped in with it and it is being withheld until The Political Machine 2008 is available. I have sent several emails with the subject order number as well as opened a ticket for this and all i have received are auto replies that show all of my other registered software. I have not received any replies on the open ticket for two days.

The original confirmation email has no links for me to download the purchased dream.

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jonkjon1959
ZubaZ
Join Date 11/2001
+917
Reply #1 May 29, 2008 11:25:33 PM
from WinCustomize ForumsWinCustomize Forums
Official support is support@stardock.com
You might give them a try.  Stardock is not 24 hours and they might have a queue of users needing help.  Give it a few days for them to respond to your email.  
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jonkjon1959
ZubaZ
Join Date 11/2001
+917
Reply #2 May 29, 2008 11:28:00 PM
from WinCustomize ForumsWinCustomize Forums
You can also try to retrieve your link here: https://www.wincustomize.com/myaccount.aspx?reg
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jonkjon1959
DorkCoffeez
Join Date 03/2006
+115
Reply #3 May 29, 2008 11:31:43 PM
from Stardock ForumsStardock Forums
On your account I show Utopia Prime and Good Night Earth. I don't currently show a purchase for Red Giant. Please contact sales@stardock.com to clarify your purchase, more so if any changes need to be made.
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jonkjon1959
ZubaZ
Join Date 11/2001
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Reply #4 May 29, 2008 11:46:41 PM
from WinCustomize ForumsWinCustomize Forums
And if you used paypal it takes longer to process.
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jonkjon1959
jonkjon1959
Join Date 08/2002
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Reply #5 May 29, 2008 11:54:22 PM
from WinCustomize ForumsWinCustomize Forums
I have contacted sales@stardock.com with my order number from the email that they sent me after i made the purchase. i can post the order number here if i need to. How the heck am i supposed to get a reply email from them? This purchase is almost 1 week old! That's ridiculous!
BTW i didn't use paypal ...
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jonkjon1959
kimk546
Join Date 05/2001
+8 sdemployee
Reply #6 May 30, 2008 8:20:59 AM
from WinCustomize ForumsWinCustomize Forums

If your order contained The Political Machine, it's been saved as a preorder, and has *not* been charged, nor will be until The Political Machine is released.  Please see my email reply from sales@stardock.com for advice and respond to the message so we can assist you with a resolution.

+1
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jonkjon1959
jonkjon1959
Join Date 08/2002
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Reply #7 May 30, 2008 10:05:43 AM
from WinCustomize ForumsWinCustomize Forums
Since my original suspicion was confirmed:

"I know that The Political Machine 2008 is not yet available and i'm afraid that that the dream purchase was lumped in with it and it is being withheld until The Political Machine 2008 is available"

This issue is, hopefully, resolved.

To prevent others from making this mistake, don't purchase anything that's "pre-release" along with anything that you want now. Even if it is available now, Stardock sales "is not able to charge and fulfill only party of your order". (The quote is accurate.)

Whew!
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jonkjon1959
ZubaZ
Join Date 11/2001
+917
Reply #8 May 30, 2008 10:36:26 AM
from WinCustomize ForumsWinCustomize Forums
Good news . . (from a certain point of view). 
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