Another bug in the system :(

from WinCustomize Forums
I don't think I should have received this message as I have purchased 4 Stardock products this past December and my account still shows me as an active customer.

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2,732 views 7 replies
Reply #1 from WinCustomize Forums Top

I have been looking into this problem (which I believe is related to the User Level Bug) and have not been able to find the cause of this yet.

However, I do believe that the problem may be related to when we are having database connection difficulties.  If the system is having a hard time connecting to the database it may not be getting your user level data so it defaults to unknown which would then cause this error.

Thanks for your patience while we try and iron some of these wrinkles out.

Reply #2 from WinCustomize Forums Top
Angel, I had a problem the other day where I was getting the banner ad at the top of the page for about a half hour, just seemed to be a bug in the system...nothing to worry about...
Curtains - Customize Windows with additional styles
Reply #3 from WinCustomize Forums Top
Also problems with getting on the site and "Server Busy" pages coming up instead of page you clicked on. Alot of times the site is very slow, and I use high speed cable.
Reply #4 from WinCustomize Forums Top
Been having the same problem as clwoods and I use high speed cable too!
Reply #5 from WinCustomize Forums Top
Our servers being busy has nothing to do with your internet connection.  It literally has to do with too many people on a single server.  We are in the process of adding another server but are having some delays with our ISP.
Reply #6 from WinCustomize Forums Top
Thanks T-Man. I know you are working hard.
Reply #7 from WinCustomize Forums Top
Thanks from me as well. It did eventually work itself out today but now I'm dealing with the "** Object reference not set to an instance of an object." bug when I try to upload screenies. And I still can't get access to rating the skins but I know you guys are working on the bugs. Thank you.