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RDHunt
RDHunt
Join Date 11/2023
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Newly purchased from Steam and will not start from launcher

November 3, 2023 1:31:19 PM from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Just purchased from Steam a couple of days ago and it has never launched. At first it would bring up a dialog box for feedback to Stardock, but it quit doing that after the first day. The launcher starts and I click launch. The splash page pops up for a few seconds, then everything shuts down without feedback, including the launcher. I have tried almost everything that I can do from the user support page, but nothing changes. My computer is significantly more capable than the recommended system.

 

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RDHunt
sdrohan
Join Date 10/2012
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Reply #1 November 3, 2023 4:35:49 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums


Just purchased from Steam a couple of days ago and it has never launched. At first it would bring up a dialog box for feedback to Stardock, but it quit doing that after the first day.

Please make sure you did not click to have it not show again:

https://support.stardock.com/space/SHC/1370947585/GC4+Errors+%5C+Crashes#How-do-I-get-the-in-game-crash-reporter-to-show-again?

If it then shows, please submit it with a valid email address.

If it fails, report back if you have this directory here:

\Documents\My Games\GalCiv4

If you do not, please ensure you do not have Windows Controlled Folder Access on:

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

Sean Drohan
Stardock Product Lifecycle Manager

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RDHunt
RDHunt
Join Date 11/2023
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Reply #2 November 3, 2023 6:47:59 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Thanks for the prompt reply. There is no key in my registry about the crash reporter in that section. When I try to set the Controlled folder access, I get this dialog. I don't know why it saying this. I am an admin on the home PC.

 

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RDHunt
sdrohan
Join Date 10/2012
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Reply #3 November 4, 2023 10:33:28 AM
from Stardock ForumsStardock Forums

Quoting RDHunt,
reply 2

Thanks for the prompt reply. There is no key in my registry about the crash reporter in that section. When I try to set the Controlled folder access, I get this dialog. I don't know why it saying this. I am an admin on the home PC.

Let's see if you can create a new admin account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d

If so, try to run the game under it.

If it fails, try the above again and I need to know if files are being created in:

\Documents\My Games\GalCiv4

Sean Drohan
Stardock Product Lifecycle Manager

 

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RDHunt
RDHunt
Join Date 11/2023
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Reply #4 November 4, 2023 5:53:35 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Yes, files are being created in the GalCiv4 folder. I tried the trick adding _OLD to the folder name and it made a new one.

I made a new admin account and the program ran under it. That one really surprised me. It isn't an ideal solution, but at least it does work. I will check to see if I can spot a difference between the accounts and settings.

 

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RDHunt
sdrohan
Join Date 10/2012
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Reply #5 November 6, 2023 10:06:17 AM
from Stardock ForumsStardock Forums

Quoting RDHunt,
reply 4

Yes, files are being created in the GalCiv4 folder. I tried the trick adding _OLD to the folder name and it made a new one.

I made a new admin account and the program ran under it. That one really surprised me. It isn't an ideal solution, but at least it does work. I will check to see if I can spot a difference between the accounts and settings.

 

Pleased to read and thanks for the update.

Sean Drohan
Stardock Product Lifecycle Manager

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