Game Crashes After Start-Up Movie following 4.1 and 4.2 updates

Rhonin_the_wizard

Join Date 10/2009

+178

Sorry to hear you are having trouble.

What is the error message?

Thank you for your patience and patronage.

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There is no actual error message. It just takes me to a screen that says game crashed. It has a place where I was asked to submit what the problem was and send it to I assume Stardock or Steam. I completed this a couple of times, but heard nothing. There is no specific error message when the game fails except this Game has Crashed screen.

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Rhonin_the_wizard

Join Date 10/2009

+178

Go to \Documents\My Games\GC3Crusade and delete the file Prefs.ini

If that doesn't work rename the folder GC3Crusade to something else, like GC3CrusadeOld

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Thank you for the information, unfortunately it did not solve my issue. I deleted the Prefs file, but it did not solve the problem. I then renamed the GC3Crusade folder to GC3CrusadeOld folder. This still did not solve the problem. I deleted the old GC3Crusade file and this still did not solve the problem. When I start up the game it still plays the start up screens and the initial start-up movie, but then immediately crashes without going to the start screen for a new game or load game etc. Below is the Game Crashed error message I am constantly receiving each time I try and start the game. Here it is below:

Galactic Civilizations III Looks like the game crashed... Information is automatically collected for crashes, but it may be helpful if you briefly told us what you were doing at the time. There is then an area to briefly describe what you were doing when the game crashed and the second space is for you email. Then you hit the submit button.

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Rhonin_the_wizard

Join Date 10/2009

+178

In the folder \Documents\My Games\GC3Crusade there is a file named debug.err. Either upload it to a file sharing site and post a link here, or open it with a text editor and post the contents here.

Send me a PM with the email address you used to submit the crash reports, thus it will be easier to find them. Click on my username on this post and select Private Message.

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Please find attached the copy of the debug.err file, I hope it helps and we can solve this issue. Thank you.

Debug Message: Current Time UTC: 08-12-2021 17:00

Debug Message: Version 4.2, Build #10731, last updated on: 08-10-2021 11:46

Debug Message: Product Version 23.1.6.7

Debug Message: Steam Build

Debug Message: Working Directory: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III

Debug Message: Initializing DLC status. Online: 1

Debug Message: DLC0_Founders Owned: 0 Installed 0 PathExists: 0 Enabled By Default 1

Debug Message: DLC1_MapPack Owned: 0 Installed 0 PathExists: 0 Enabled By Default 1

Debug Message: DLC1_5_Registration Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC2_MegaEvents Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC3_Snathi Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC4_PrecursorWorlds Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: EXP1_Mercenaries Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC5_BuildersKit Owned: 0 Installed 0 PathExists: 0 Enabled By Default 1

Debug Message: DLC6_RiseoftheTerrans Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC7_LostTreasures Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC8_AltarianProphecy Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: EXP2_Crusade Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC10_MechKit Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: EXP3_Intrigue Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC11_StarControlHeroes Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: EXP4_Retribution Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC12_StarControlVillains Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: DLC14_WorldsInCrisis Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message: Finished initializing DLC status

Debug Message: Personal folder located at C:\Users\Kevin W. Almeida\Documents

Debug Message: Initializing data directories

Debug Message: Checking if data bins needs to be rebuilt.

Debug Message: Attempting to login using persistent auth.

Debug Message: No existing persistent auth credentials were found for automatic login.

Debug Message: [EOS SDK] Login Failed - Error Code: EOS_InvalidAuth

Debug Message: Disabling persisent auth. User will need to login manually.

Debug Message: No existing persistent auth credentials were found for automatic login.

Debug Message: Loading options binary

DebugMessage: Force Clean generated files: 0

Debug Message: Initialize Prefs

Debug Message: Purchase flow is disabled due to overlay setup failure (EOS_NotConfigured).

Debug Message: Social overlay is disabled due to overlay setup failure (EOS_UnexpectedError).

Debug Message: [EOS SDK] Connect Login Complete - ProductUserId: 00028d23dd284112828cfaaa80a22456

Debug Message: Checking data binaries

DebugMessage: Force Clean generated files: 0

Debug Message: Loading core binary

Debug Message: Core XML has been changed: Yes

Debug Message: Setting core data

Debug Message: Loading particles binary

Debug Message: Setting particle data

Debug Message: Registering types

Debug Message: Setting data for assets

Debug Message: Activation successful.

Debug Message: Checking virtual memory

Debug Message: Initializing event center

Debug Message: Checking for valid working directory

Debug Message: Entering WinMain

Debug Message: ******* Starting Game Shell *******

Debug Message: InitializeResources.

DebugMessage: Force Clean generated files: 0

Debug Message: Initializing Shell

Debug Message: Initializing Fonts

Debug Message: RegisterFont: Font with file: BankGthd.ttf, face index: 0, size 18 ALREADY registered, ID of -245753110 with same properties will not be registered separately.

Debug Message: Initializing Fonts - complete

Debug Message: Initializing Direct3D

DebugMessage: Particle Engine Created.

Debug Message: Adding DXSAS clean up function

Debug Message: Initializing device

Debug Message: DrawManager InitializeDevice

Debug Message: Creating renderer

Debug Message: Initializing Direct3D 11 Renderer

Debug Message: Creating FBX animation core

Debug Message: Enumerating device settings

Debug Message: CD3D11RendererSettings::Enumerate: Preferred adapter is 0

Debug Message: CD3D11RendererSettings::Enumerate: Creating DXGI 1.1 factory

Debug Message: CD3D11RendererSettings::Enumerate: Enumerating adapters

Debug Message: CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message: CD3D11RendererSettings::Enumerate: Adapter 0

Debug Message: CD3D11RendererSettings::Enumerate: Description: Intel(R) HD Graphics

Debug Message: CD3D11RendererSettings::Enumerate: Vender ID: 0x8086 (32902)

Debug Message: CD3D11RendererSettings::Enumerate: Device ID: 0x102 (258)

Debug Message: CD3D11RendererSettings::Enumerate: SettingsLevel: 1

Debug Message: CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 33554432 bytes

Debug Message: CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message: CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 0

Debug Message: CD3D11RendererSettings::Enumerate: 42 display modes found for adapter 0, output 0

Debug Message: CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message: CD3D11RendererSettings::Enumerate: Adapter 1

Debug Message: CD3D11RendererSettings::Enumerate: Description: Microsoft Basic Render Driver

Debug Message: CD3D11RendererSettings::Enumerate: Vender ID: 0x1414 (5140)

Debug Message: CD3D11RendererSettings::Enumerate: Device ID: 0x8c (140)

Debug Message: CD3D11RendererSettings::Enumerate: SettingsLevel: 3

Debug Message: CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 0 bytes

Debug Message: CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message: CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 1

Debug Message: Selected Adapter Description:

Debug Message: Description: Intel(R) HD Graphics

Debug Message: Vender ID: 8086 (32902)

Debug Message: Device ID: 102 (258)

Debug Message: Choosing initial renderer settings

Debug Message: Setting resolution to 1920 x 1080

Debug Message: Initializing Renderer APIs

Debug Message: (CD3D11Renderer) Initializing driver

Debug Message: CreateDeviceAndSwapChain

Debug Message: DirectX Feature Level: DirectX 10.1

Debug Message: Device DOES NOT SUPPORT raw and structured buffers

Debug Message: CTextRenderer::LoadFontData FAILED to open file: C:\ProgramData\Stardock\Galactic Civilizations III - Retribution\K2FontData_Normal.fontdata

Debug Message: ERROR: CreateTexture failed to create DirectX 11 2D texture. Size: 8196 x 4096, mips=1

Debug Message: Resource Manager Failed to create unmanaged texture: C:\ProgramData\Stardock\Galactic Civilizations III - Retribution\K2FontTexture_Normal.dds

Debug Message: InitializeFontFace FAILED to create texture for c:\windows\fonts\Consola.ttf. Size: 8196 x 4096

Debug Message: CTextRenderer::SaveFontData FAILED because texture wrapper is NULL

Debug Message: Failed to generate new font data file: C:\ProgramData\Stardock\Galactic Civilizations III - Retribution\K2FontData_Normal.fontdata

Debug Message: ERROR: Unable to validate technique #6 (??????????????????????????t??????????????????d?????????????????d????????????????d????????????????????r????????????????????r???????????????t???????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ScreenSpace4.fxo

Debug Message: ERROR: Unable to validate technique #7 (??????????t??????????????????d?????????????????d????????????????d????????????????????r????????????????????r???????????????t???????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ScreenSpace4.fxo

Debug Message: Initializing 2d screen space effect

Debug Message: Device is now ready

Debug Message: Registering text renderer icons

Debug Message: Creating SDF animation core

Debug Message: Attempting to force low performance settings

Debug Message: Forcing low performance settings

DebugMessage: Force Clean generated files: 0

Debug Message: ERROR: Unable to validate technique #1 (???????????O???????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #3 (????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #5 (?????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #7 (??????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #9 (???????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #11 (??????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #13 (??????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #15 (???????????????????????O???????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #17 (????????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #19 (?????????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #21 (??????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

Debug Message: ERROR: Unable to validate technique #23 (?????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\Ship4.fxo

DebugMessage: Force Clean generated files: 0

Debug Message: ERROR: Unable to validate technique #1 (???????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #3 (???????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #5 (??????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #7 (???????????????????O?) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #9 (???????????????????O?) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #11 (????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #13 (????????????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #15 (???????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #17 (????????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #19 (????????????????????????O) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #22 (?????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #24 (?????????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #26 (????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #28 (?????????????????????F) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #30 (?????????????????????F) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #32 (??????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #34 (??????????????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #36 (?????????????????????????????) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #38 (??????????????????????????F) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: ERROR: Unable to validate technique #40 (??????????????????????????F) from effect file C:\PROGRAM FILES (X86)\STEAM\STEAMAPPS\COMMON\GALACTIC CIVILIZATIONS III\GFX\SHADERS\ShipBatch4.fxo

Debug Message: FXManager, FXElement size: 720 bytes

Debug Message: Shell initialization complete

Debug Message: Shell Initialized

Debug Message: CGalCiv3Shell::RequestInitializationState from: Invalid to: Uninitialized

Debug Message: Loading texture atlas 0

Debug Message: LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Screens\Atlas\Atlas.dxatlas

Debug Message: LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Screens\Atlas\Atlas.dxatlas

Debug Message: Finished loading texture atlas 0

Debug Message: ***** Initializing Game *****

Debug Message: Timer Frequency is 0 989680

Debug Message: CGalCiv3Shell::RequestInitializationState from: Uninitialized to: Initialized

Debug Message: Creating anchor win

Debug Message: Create popup manager

Debug Message: Initializing Sound

Debug Message: Initializing bink

Debug Message: Initializing bink threads

Debug Message: Initializing bink sound

Debug Message: Initializing bink resources

Debug Message: Initializing bink effect

Debug Message: CInfluenceSystem::CInfluenceSystem size_influenceMapActual 5308416 size_influenceMapCache 5308416 size_lastTurnOwningPlayerIndex 1327104 size_prevOwningPlayerIndex 1327104 size_owningPlayerIndex 1327104 size_isSectorChanged 20736 size_numOwnedTiles 480 size_influnceMapAll

Debug Message: Game XML has been changed: Yes

Debug Message: CGalCiv3Shell::RequestInitializationState from: Initialized to: LoadingContinentTextures

Debug Message: Creating initial screens

Debug Message: Create setup screens.

Debug Message: Creating remaining screens

Debug Message: CObjectViewWindow failed to add user defined command because DXSAS engine was not initialized

Debug Message: CMapViewWindow failed to add user defined texture generation function because DXSAS engine was not initialized

Debug Message: CObjectViewWindow failed to add user defined command because DXSAS engine was not initialized

Debug Message: CMapViewWindow failed to add user defined texture generation function because DXSAS engine was not initialized

Debug Message: CObjectViewWindow failed to add user defined command because DXSAS engine was not initialized

Debug Message: CMapViewWindow failed to add user defined texture generation function because DXSAS engine was not initialized

Debug Message: Set mouse

Debug Message: Set update timer

Debug Message: TachyonSystem: Starting initialization

Debug Message: TachyonSystem: Initialization successful

Debug Message: TachyonSystem: Starting encrypted app ticket request

Debug Message: TachyonSystem: Successfully retrieved encrypted app ticket response

Debug Message: Popup Manager Update: Unhiding FullScreenBink

Debug Message: TachyonSystem: Starting authentication request

Debug Message: LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\generic_heightmaps\Atlas.dxatlas

Debug Message: LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\generic_heightmaps\Atlas.dxatlas

Debug Message: TachyonSystem: Successfully retrieved authentication response

Debug Message: TachyonSystem: Starting profile request

Debug Message: TachyonSystem: Successfully retrieved profile response

Debug Message: TachyonSystem: Profile response successful (emailValidated: 3, emailUISuppressed: 0)

Debug Message: TachyonSystem: Successfully retrieved server identity response

Debug Message: TachyonSystem: Server identity response successful (build: 2021-08-09 12:27:38 Developmental, identity: ashesescalation-api-tachyon.stardock.net, url: galciv3-api-tachyon.stardock.net)

Debug Message: LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_heightmaps\Atlas.dxatlas

Debug Message: LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_heightmaps\Atlas.dxatlas

Debug Message: LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_base_heightmaps\Atlas.dxatlas

Debug Message: LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_base_heightmaps\Atlas.dxatlas

Debug Message: CInitializationGfxListener::OnLoadContinentsTextureTailA

Debug Message: CInitializationGfxListener::OnLoadContinentsTextureTailB - All continent per-pixel data is now available

Debug Message: CInitializationListener::OnSetContinentsPerPixelDataTail

Debug Message: CGalCiv3Shell::RequestInitializationState from: LoadingContinentTextures to: CreatingContinentData

Debug Message: CInitializationGfxListener::OnCreatingContinentsTail

Debug Message: CInitializationListener::OnSetContinentsDataTailA

Debug Message: CInitializationListener::OnSetContinentsDataTailB

Debug Message: CGalCiv3Shell::RequestInitializationState from: CreatingContinentData to: DoneCreatingContinentData

Debug Message: Popup Manager Update: Unhiding TitleWnd

Debug Message: Response: 0|1|2|684

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sdRohan

Join Date 10/2012

+374

Hello,

Sorry to hear you are having trouble.

This reads a lot like this these threads:

https://forums.stardock.com/504917/page/1/#3814910

https://steamcommunity.com/app/226860/discussions/4/3135044721694076695/

In those, it turned out to be Intel video driver issues. Please review them and see if that too could help here.

Sean Drohan
Stardock Support Manager

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Sean,

I ran the Intel Driver and Software Update and could not find any available updates for my system. So unable to make any corrections. I then went into Windows 10 - Virus Protection and turned off the Ransomware setting. This did not solve the problem. I went back in and turned it back on and it still did not solve the problem. I then went into the Pref file and altered the data to read from Fullscreen=1 to Fullscreen=0 and DisplayResolution=-1 x1 to DisplayResolution=1920 x 1080. This did not solve the problem either. I reran the Steam local files and still found the four (4) files need validation. I supposedly corrected this and run the local file validation again and it came up as no issues. Tried to relaunch the game and I ran into the same issue with the game crashing after the launch screen human and thalian movie. Some of the information in the other threads are beyond my current level of knowledge about how and what to change.

I was really hoping this would help solve the problem, but so far nothing. Should I try uninstall the game and then reinstall the game from Steam? Thank you for your assistance, but alas I am still at Square 1 in solving this problem to play my favorite game.

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sdRohan

Join Date 10/2012

+374

Quoting alexandre2018,

reply 8

I was really hoping this would help solve the problem, but so far nothing. Should I try uninstall the game and then reinstall the game from Steam?

Sure but if you have an Intel graphics chip, I still think that is the likely cause of the issue (a dated driver for it).

Sean Drohan
Stardock Support Manager

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Not sure if the reinstall fixed the problem, but I have been able to play the game again fully. I wanted to wait to respond until I had played through a complete game without problems. I have started my second game and all still is working well. Thank you for your assistance. I hope this problem does not happen again, since I am unsure what exactly fixed the problem. I am just glad it is currently resolved.

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