Hi,

May I ask you for support, please?

I have downloaded the game via Epic Game launcher and when I setup a game (galaxy size, enemies, etc.) it starts to load.

However it freezes always at the same screen "Setting up players..."

May i ask for support hw to deal with that issue?

I went through the FAQ, but nothing helped ...

I can see some 'Fails" in debug.err - but I cannot translate it into what is the root cause 

Thank you very much for any suggestion how to make it work!!!

- Open as Administrator from EPIC Games Launcher (v12.0.3-15209269)
- Game version (v4.1.23132)

- Kept original game settings

- Freezes on this screen - no change even in the next 30min
- tried to change to tiny galaxy etc. no change

- FAQ has been checked, nothing is working

System:
i5-7300u@2.6GHz
8GB RAM

Intel HD 620

Plenty of HDD space

Debug Message:  OnLoadingQueueTail 100.260468

Debug Message:  OnInitializationComplete 0.626108

Debug Message:  OnInitialized 0.053747

Debug Message:  SetAITrigger

Debug Message:  Started Skirmish

Debug Message:  Start AI Process

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_List_Entry_Down.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_List_Entry_Down.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_List_Entry_Down.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_List_Entry_Down.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_Charge_Back.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: CreateTexture failed to create DirectX 11 2D texture. Size: 512 x 512, mips=1

Debug Message:  Resource Manager Failed to create unmanaged texture: Planet_Thumb_8215

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 80 flags: 1 usage: 0.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 84840 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 84840

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create staging texture from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\PlanetGfx\Star_Yellow_Texture_Test.dds Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  Attemping to load C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\PlanetGfx\Star_Yellow_Texture_Test.dds texture from file

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\PlanetGfx\Star_Yellow_Texture_Test.dds Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  Star Graphic failed to load surface texture file: gfx/PlanetGfx/Star_Yellow_Texture_Test.dds

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1301036 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1301036

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1034308 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1034308

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 989428 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 989428

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1861244 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1861244

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1995268 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1995268

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message:  CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message:  WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 637384 flags: 1 usage: 0.

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 637384

Debug Message:  ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message:  CReloadGraphicTask: Failed 10 attempts to load graphic: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png.  Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.  The task will now be terminated.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message:  CReloadGraphicTask: Failed 10 attempts to load graphic: SimplePolyNodeVertexBuffer - Vertex Buffer 9.  Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.  The task will now be terminated.

DebugMessage:  WM_CLOSE message received.

Debug Message:  [EOS SDK] Logout Complete - User: 5e9471329e5e40cfaae531edc6e45e85

Debug Message:  Error response received from backend. ServiceName=[Presence], OperationName=[UnsetPresence], Url=[<Redacted>], HttpStatus=[404], ErrorCode=[errors.com.epicgames.social.presence.user_is_not_effectively_connected], NumericErrorCode=[24115], ErrorMessage=[Connection of 5e9471329e5e40cfaae531edc6e45e85 user not found in fghi4567FfYiK5XL6dRY365lXXeJMDvh application and 31a796313b654804940c43a4ff253cbf deployment], CorrId=[EOS-IrCmk0B61kS4blo-U80kNQ-IZEdcNIn20SaKhPon5ZEjA-wbjVkVPZz0yt9cJdVUfx4g]

Debug Message:  MWin Strip Engine: Max used verts was 1000 verts

Debug Message:  MWin Strip Engine: Max used verts was 1000 verts

DebugMessage:  GameUninitialize end