installation is fine and good but it crashes

from GalCiv3 Forums

  When I start up the game it crashes and will not even tell me why, has anyone else encountered this before? I start up the game and then crashes.

20,313 views 20 replies
Reply #1 from GalCiv3 Forums Top

Is it multiplayer.

Reply #2 from GalCiv3 Forums Top

Sorry to hear you are having trouble.

It would help if we could see what's in your debug.err file, it is located in \Documents\My Games\GC3 or \Documents\My Games\GC3Crusade

If you could upload it to a cloud service (DropBox, Google Drive, One Drive) and post a link here, the developers can take a look at it.

Thank you for your patience and patronage.

Galactic Civilizations IV
Reply #3 from GalCiv3 Forums Top

It doesn't matter if multiplayer or not it still crashes before I even get that far. It loads the opening screen and then crashes, admiralWillyWilber.

Reply #4 from GalCiv3 Forums Top

  Hey  Rhonin can't I just post here?

Reply #5 from Stardock.net Forums Top

If you prefer that method, fine. 

Reply #6 from GalCiv3 Forums Top

Okay then here it is.

:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DrenginTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DrenginTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DrenginTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IridiumTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IridiumTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IridiumTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IridiumTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\KrynnTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\KrynnTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\KrynnTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\KrynnTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\YorTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\YorTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\YorTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\YorTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ThalanTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ThalanTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ThalanTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ThalanTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IconianTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IconianTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IconianTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\IconianTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DreadlordsTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DreadlordsTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DreadlordsTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\DreadlordsTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ArceanTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ArceanTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ArceanTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\ArceanTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\TorianTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\TorianTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\TorianTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\TorianTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\MercTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\MercTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\MercTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\MercTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\RelicsTexture_Test_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\RelicsTexture_Test_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\RelicsTexture_Test_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\RelicsTexture_Test_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\AsteroidTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\AsteroidTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\AsteroidTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Ships\Textures\AsteroidTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_B_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_B_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_B_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\Components\Textures\WeaponTexture_B_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\ThuliumTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\ThuliumTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\ThuliumTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\ThuliumTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\PromethionTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\PromethionTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\PromethionTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\Models\MiscAssets\Textures\PromethionTexture_A_Lean1.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\WeaponFX\MissileTexture_A_Diffuse.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\WeaponFX\MissileTexture_A_Data.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\WeaponFX\MissileTexture_A_Light.dds

Debug Message:  CreateLimitedMipMapsTextureFromFile: c:\gog games\Galactic Civilizations III\Gfx\WeaponFX\MissileTexture_A_Lean1.dds

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: Screens\Atlas\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED Screens\Atlas\Atlas.dxatlas

Debug Message:  Finished loading texture atlas

Debug Message:  Initializing PerPixelHitdata and ScreenControlFactory

Debug Message:  ***** Initializing Game *****

Debug Message:  OpenDirectory FAILED for directory: c:\gog games\Galactic Civilizations III\Screens\Schema

Debug Message:  Timer Frequency is 0 1dcd6d

Debug Message:  CGalCiv3Shell::RequestInitializationState from: Uninitialized to: Initialized

Debug Message:  Loading mods

Debug Message:  Creating anchor win

Debug Message:  Create popup manager

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Initializing Sound

Debug Message:  No files found matching mask Sfx\*.wav

Debug Message:  No files found matching mask Music\*.ogg

Debug Message:  Initializing bink

Debug Message:  Initializing bink threads

Debug Message:  Initializing bink sound

Debug Message:  Initializing bink resources

Debug Message:  Initializing bink effect

Debug Message:  CInfluenceSystem::CInfluenceSystem size_influenceMapActual 2359296 size_influenceMapCache 2359296 size_lastTurnOwningPlayerIndex 589824 size_prevOwningPlayerIndex 589824 size_owningPlayerIndex 589824 size_isSectorChanged 9216 size_numOwnedTiles

Debug Message:  Game XML has been changed: Yes

Debug Message:  CFactionSystem::LoadBinary FAILED to read faction binary file: C:\Users\Chris Howell\Documents\My Games\GalCiv3\Factions\The Lorian Race_C2779DDE04DA4AC3B7D74B83ECE9EB35.faction  File is version: 19  Last Compatible Version is 3

Debug Message:  CGalCiv3Shell::RequestInitializationState from: Initialized to: LoadingContinentTextures

Debug Message:  Creating initial screens

Debug Message:  Create setup screens.

Debug Message:  Creating remaining screens

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Checking if DLC installed (GOG): c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  FOUND: c:\gog games\Galactic Civilizations III\DLC\EXP1_Mercenaries

Debug Message:  Set mouse

Debug Message:  Set update timer

Debug Message:  TachyonSystem: Starting initialization

Debug Message:  TachyonSystem: Error: Could not initialize due to Steam not being valid

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: Gfx\planets\generic_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED Gfx\planets\generic_heightmaps\Atlas.dxatlas

DebugMessage:  *********DXDiag info follows.*********

System Info

Time: 10/2/2019, 16:55:54

DirectX Version: DirectX 11

Machine Name: GAMING-PC

Operating System: Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_ltsb_escrow.190828-1437)

Languages: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire XC-703G

BIOS: P11-B2

Processor: n/a

Physical Memory: 4096MB RAM

Page File: 4403MB used, 563MB available

Windows Dir: C:\Windows

 

 

Display Info

Display device 1:

Device Name: \\.\DISPLAY1

Card Name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip Type: Intel(R) HD Graphics

DAC Type: Internal

Key Device: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_085E1025&REV_0E

Display Memory: 1792 MB

Current Display Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: AOC 2060W3

Monitor Max Resolution: 

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver Version: 10.18.0010.3355

Driver Date: 11/13/2013 10:34:49

DirectX Acceleration Enabled: Yes

 

 

 

Sound info

Sound device 1:

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10258100&REV_1003

Manufacturer ID: 1

Product ID: 100

Driver Name: RTKVHD64.sys

Provider: Realtek Semiconductor Corp.

Driver Version: 6.00.0001.7054

Driver Date: 10/1/2013 06:26:00

Type: WDM

Other Drivers: 

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

 

 

 

DebugMessage:  *********END dxdiag info.*********

Debug Message:  Popup Manager Update: Unhiding FullScreenBink

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: Gfx\planets\custom_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED Gfx\planets\custom_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: Gfx\planets\custom_base_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED Gfx\planets\custom_base_heightmaps\Atlas.dxatlas

Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailA

 

 

I hope this will be helpful. I'm disabled and can't work so I can't spend $11.99 to dropbox. As my money has to go the mortgage and all  the other things that go with it.

Reply #7 from GalCiv3 Forums Top

Lord Daros, 

Does the crash reporter come up when the game crashes?  If so, did you provide your name so that I can look at the report directly?

Reply #8 from GalCiv3 Forums Top

FYI basic version of Dropbox is free (upto 3GB storage).

Reply #9 from GalCiv3 Forums Top

Great to know.

 

Reply #10 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

A few things:

  • Has it ever worked, have you ever been able to start the game and play - it's only recently that it has not worked?
  • If it has worked in the past, try to delete your prefs.ini file from here and try again:
    \Documents\My Games\GC3Crusade
  • If it has worked in the past, are you using any MODs?
  • Your video drivers are incredibly old: Driver Date: 11/13/2013

    Please use this to update:
    http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Sean Drohan
Stardock Support Manager

Reply #11 from Stardock Forums Top

Quoting shaw, reply 7

Does the crash reporter come up when the game crashes?  If so, did you provide your name so that I can look at the report directly?
End of shaw's quote

There are no submissions from his email.

Lord Daros, are you seeing the crash reporter pop-up when the game crashes? 

Sean Drohan
Stardock Support Manager

Reply #12 from GalCiv3 Forums Top

No it just goes back to my desktop, sdRohan. I was playing the vanilla version. But then it crashed on me and I haven't played since. It's been a long time since I tried to play it. But I got all the updates since but still it crashes me.

Reply #13 from GalCiv3 Forums Top

I'm assuming you tried both multiplayer, and single player. In single player it doesn't crash with me, but in multiplayer It almost always crash, and I have to reload that is why I asked.

Reply #14 from GalCiv3 Forums Top

 I can't get  that far like I said it crashes in the loading screen, admiralWillyWiber.

Reply #15 from Stardock Forums Top

Quoting Lord, reply 12

No it just goes back to my desktop, sdRohan. I was playing the vanilla version. But then it crashed on me and I haven't played since. It's been a long time since I tried to play it. But I got all the updates since but still it crashes me.
End of Lord's quote

Please refer back to my #10 post as there are things I wanted you to try there:

https://forums.stardock.com/497098/get;3761345

Sean Drohan
Stardock Support Manager

Reply #16 from GalCiv3 Forums Top

  They all say that my comp doesn't  have the minumul requirements, what does it mean?

 

Reply #17 from GalCiv3 Forums Top

Quoting Lord, reply 16

  They all say that my comp doesn't  have the minumul requirements, what does it mean?


End of Lord's quote

 

You computer is to old to run the game.

Reply #18 from GalCiv3 Forums Top

 But I bought this computer only 5 yrs ago, my old comp died on me and it was the one I played this game on.

Reply #19 from GalCiv3 Forums Top

What is your system memory processor graphics speed.

Reply #20 from GalCiv3 Forums Top

  I don't really know, but I can't really go out and buy a new computer, so I uninstalled the game.