Game Freeze on Start

from GalCiv3 Forums

Good Morning.

Need some assistance with a GC3 after replacing the graphics cards a few months ago (PSU killed my initial one). When attempting to launch GC3 with all of the latest mods, the game attempts to launch but doesn't fully load. It gets stuck on the opening cinematic, then freezes. When changing the pref.ini settings to SkipIntro=1, the game loads the start menu, however none of the buttons on the menu work (the mouse works and the key board works). Tired a couple of different settings in the pref.ini settings, but none of them work. My only assumption is that there is some conflict with the GPU, I upgraded from a 980 ti to a 2070 RTX. Has anyone else experienced issued with RTX graphics cards? 

Below is the debug file and my computer specs:

Intel I-7 6850k on ASUS Maximus V Rampage

64 GB RAM 

EVGA 2070 RTX and EVGA 1660 ti

Windows 10

 

Thank you in advance.

 

 

Debug Message:  Current Time UTC: 07-27-2019 15:25
Debug Message:  Version 3.8, Build #10720, last updated on: 07-26-2019 12:16
Debug Message:  Product Version 22.8.0.3
Debug Message:  Steam Build
Debug Message:  Initializing DLC status
Debug Message:  DLC0_Founders Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC1_MapPack Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC1_5_Registration Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC2_MegaEvents Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC3_Snathi Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC4_PrecursorWorlds Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  EXP1_Mercenaries Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC5_BuildersKit Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC6_RiseoftheTerrans Owned: 1 Installed 0 PathExists: 0 Enabled By Default 1
Debug Message:  DLC7_LostTreasures Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC8_AltarianProphecy Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  EXP2_Crusade Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC10_MechKit Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  EXP3_Intrigue Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC11_StarControlHeroes Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  EXP4_Retribution Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1
Debug Message:  DLC12_StarControlVillains Owned: 0 Installed 0 PathExists: 0 Enabled By Default 1
Debug Message:  Finished initializing DLC status
Debug Message:  Initializing data directories
Debug Message:  Checking if data bins needs to be rebuilt.
Debug Message:  Loading options binary
Debug Message:  Initialize Prefs
Debug Message:  Checking data binaries
Debug Message:  Loading core binary
Debug Message:  Core XML has been changed: Yes
Debug Message:  Setting core data
Debug Message:  Loading particles binary
Debug Message:  Setting particle data
Debug Message:  Registering types
Debug Message:  Setting data for assets
Debug Message:  Activation successful.
Debug Message:  Checking virtual memory
Debug Message:  Initializing event center
Debug Message:  Checking for valid working directory
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  InitializeResources.
Debug Message:  Initializing Shell
Debug Message:  Initializing Fonts
Debug Message:  RegisterFont: Font with file: BankGthd.ttf, face index: 0, size 18 ALREADY registered, ID of -245753110 with same properties will not be registered separately.
Debug Message:  Initializing Fonts - complete
Debug Message:  Initializing Direct3D
DebugMessage:  Particle Engine Created.
Debug Message:  Adding DXSAS clean up function
Debug Message:  Initializing device
Debug Message:  DrawManager InitializeDevice
Debug Message:  Creating renderer
Debug Message:  Initializing Direct3D 11 Renderer
Debug Message:  Creating FBX animation core
Debug Message:  Enumerating device settings
Debug Message:  CD3D11RendererSettings::Enumerate: Preferred adapter is 0
Debug Message:  CD3D11RendererSettings::Enumerate: Creating DXGI 1.1 factory
Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating adapters
Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated
Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 0
Debug Message:  CD3D11RendererSettings::Enumerate: Description: NVIDIA GeForce RTX 2070
Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x10de (4318)
Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x1f07 (7943)
Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3
Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 8421113856 bytes
Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes
Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 0
Debug Message:  CD3D11RendererSettings::Enumerate: 246 display modes found for adapter 0, output 0
Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated
Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 1
Debug Message:  CD3D11RendererSettings::Enumerate: Description: NVIDIA GeForce GTX 1660 Ti
Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x10de (4318)
Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x2182 (8578)
Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3
Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 6282018816 bytes
Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes
Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 1
Debug Message:  CD3D11RendererSettings::Enumerate: 246 display modes found for adapter 1, output 0
Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated
Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 2
Debug Message:  CD3D11RendererSettings::Enumerate: Description: Microsoft Basic Render Driver
Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x1414 (5140)
Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x8c (140)
Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3
Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 0 bytes
Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes
Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 2
Debug Message:  Selected Adapter Description:
Debug Message:  Description: NVIDIA GeForce RTX 2070
Debug Message:  Vender ID: 10de (4318)
Debug Message:  Device ID: 1f07 (7943)
Debug Message:  Choosing initial renderer settings
Debug Message:  Setting resolution to 2560 x 1440
Debug Message:  Initializing Renderer APIs
Debug Message:  (CD3D11Renderer) Initializing driver
Debug Message:  CreateDeviceAndSwapChain
Debug Message:  DirectX Feature Level: DirectX 11.0
Debug Message:  Device SUPPORTS raw and structured buffers
Debug Message:  Initializing 2d screen space effect
Debug Message:  Device is now ready
Debug Message:  Registering text renderer icons
Debug Message:  Creating SDF animation core
Debug Message:  FXManager, FXElement size: 720 bytes
Debug Message:  Shell initialization complete
Debug Message:  Shell Initialized
Debug Message:  CGalCiv3Shell::RequestInitializationState from: Invalid to: Uninitialized
Debug Message:  Loading texture atlas 0
Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Screens\Atlas\Atlas.dxatlas
Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Screens\Atlas\Atlas.dxatlas
Debug Message:  Finished loading texture atlas 0
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 989680
Debug Message:  CGalCiv3Shell::RequestInitializationState from: Uninitialized to: Initialized
Debug Message:  Creating anchor win
Debug Message:  Create popup manager
Debug Message:  Initializing Sound
Debug Message:  Initializing bink
Debug Message:  Initializing bink threads
Debug Message:  Initializing bink sound
Debug Message:  Initializing bink resources
Debug Message:  Initializing bink effect
Debug Message:  CInfluenceSystem::CInfluenceSystem size_influenceMapActual 5308416 size_influenceMapCache 5308416 size_lastTurnOwningPlayerIndex 1327104 size_prevOwningPlayerIndex 1327104 size_owningPlayerIndex 1327104 size_isSectorChanged 20736 size_numOwnedTiles 480 size_influnceMapAll
Debug Message:  Game XML has been changed: Yes
Debug Message:  CGalCiv3Shell::RequestInitializationState from: Initialized to: LoadingContinentTextures
Debug Message:  Creating initial screens
Debug Message:  Create setup screens.
Debug Message:  Creating remaining screens
Debug Message:  Set mouse
Debug Message:  Set update timer
Debug Message:  TachyonSystem: Starting initialization
Debug Message:  TachyonSystem: Initialization successful
Debug Message:  TachyonSystem: Starting authentication request
Debug Message:  TachyonSystem: Successfully retrieved cached authentication response
Debug Message:  TachyonSystem: Starting encrypted app ticket request
Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\generic_heightmaps\Atlas.dxatlas
Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\generic_heightmaps\Atlas.dxatlas
Debug Message:  TachyonSystem: Successfully retrieved encrypted app ticket response
Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_heightmaps\Atlas.dxatlas
Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_heightmaps\Atlas.dxatlas
Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_base_heightmaps\Atlas.dxatlas
Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED c:\program files (x86)\steam\steamapps\common\Galactic Civilizations III\Gfx\planets\custom_base_heightmaps\Atlas.dxatlas
Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailA
Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailB - All continent per-pixel data is now available
Debug Message:  Popup Manager Update: Unhiding TitleWnd
Debug Message:  Response: 0|1|21|950
Debug Message:  TachyonSystem: Starting authentication request
Debug Message:  CInitializationListener::OnSetContinentsPerPixelDataTail
Debug Message:  CGalCiv3Shell::RequestInitializationState from: LoadingContinentTextures to: CreatingContinentData
Debug Message:  CInitializationGfxListener::OnCreatingContinentsTail
Debug Message:  TachyonSystem: Successfully retrieved authentication response
Debug Message:  TachyonSystem: Starting profile request
Debug Message:  TachyonSystem: Successfully retrieved server identity response
Debug Message:  TachyonSystem: Server identity response successful (build: 2019-06-07 16:29:13 Developmental, identity: ashesescalation-api-tachyon.stardock.net, url: galciv3-api-tachyon.stardock.net)
Debug Message:  TachyonSystem: Successfully retrieved profile response
Debug Message:  TachyonSystem: Profile response successful (emailValidated: 3, emailUISuppressed: 0)

9,303 views 10 replies
Reply #1 from GalCiv3 Forums Top

Sorry to hear about your video card.  That's not fun.  Did you run GC3 just before the previous card died?  Were you on the same version of GC3 and the only thing that's changed is the video card?  

You say that you have the latest "mods" -- have you tried running the game with mods removed?  

Did you submit a crash report?

Reply #2 from GalCiv3 Forums Top

I'm sorry, I initially said mods, I meant expansions. I have all of the expansions up until the most recent.

I haven't really been playing GC3, I took a one or two year break. But I do know it was running fine previously. I've been streaming (through steam) from a different computer with a 1660 TI and it works fine. 

How do I submit a crash report?

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting Crusadiar, reply 2

How do I submit a crash report?
End of Crusadiar's quote

You won't get the prompt for a submission if the game is just freezing, only if it crashes.

Try deleting the prefs.ini altogether and let the game recreate it on run again.  If that still fails, try windowing the game by editing the prefs.ini:

Fullscreen=1

to:

Fullscreen=0

DisplayResolution=-1 x -1

to:

DisplayResolution=1600 x 900

There are some other stuff that you may want to try here as well:

https://forums.stardock.com/486732/galactic-civilizations-iii-support-faq

Let us know.

Sean Drohan
Stardock Support Manager

Reply #4 from GalCiv3 Forums Top

Hi,

I've tried the settings you suggested and plus the additional support FAQ in the link provided with no success. 

Reply #5 from Stardock Forums Top

Quoting Crusadiar, reply 4

I've tried the settings you suggested and plus the additional support FAQ in the link provided with no success. 
End of Crusadiar's quote

EVGA cards are normally factory overclocked - have you tried with it not so, dialing it back?

What is the driver date for card (dxdiag.exe)?  Were you able to run the vcredist and DXSetup detailed in the FAQ?

Have you tried the opt-in?

If that fails, and leaving the Crusade expansion enabled, does it run with all other DLC disabled?

Sean Drohan
Stardock Support Manager

 

Reply #6 from GalCiv3 Forums Top

I am already opted into 3.8.

I reinstalled DXSetup, although the directory wasn't under t he Galactic Civilization 3 folder, it was under Steamworks Shared directory, otherwise the file path was the same.

 

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010

 

For the vcredist reinstall (of both files), the directions weren't to clear as both the file paths for the vcredist was the same?

 

I went ahead and installed the vc_redist.x64 under the 2012 folder

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist\2017

 

Should I be installing the latest one? under the 2017 folder?

 

Also, is there a setting that I can input in the pref.ini settings to set a specific monitor? I am running dual screens. I want to try and running the game of the  GTX 1660 TI vs the RTX 2070. When I change the adapter in the pref.ini settings, I get the cannot initialize display error. 

 

Reply #7 from Stardock Forums Top

Quoting Crusadiar, reply 6

I am already opted into 3.8.
End of Crusadiar's quote

And if you opt out??

Quoting Crusadiar, reply 6

For the vcredist reinstall (of both files), the directions weren't to clear as both the file paths for the vcredist was the same?
End of Crusadiar's quote

Quoting Crusadiar, reply 6

For the vcredist reinstall (of both files), the directions weren't to clear as both the file paths for the vcredist was the same?
End of Crusadiar's quote

I have fixed the paths as Steam changed them after that FAQ was compiled.  Also fixed the redundant vcredist path to include the others.

Quoting Crusadiar, reply 6

When I change the adapter in the pref.ini settings, I get the cannot initialize display error. 
End of Crusadiar's quote

That error is also covered in the FAQ: -Error: 'Failed to initialize display'

Sean Drohan
Stardock Support Manager

Reply #8 from GalCiv3 Forums Top

Opted out of 3.8, that didn't work.

Reinstalled the VCredist, I even reverted to 2015 to try running it, that didn't work (2017 installs over 2015).

 

Back to my intial question regarding the pref.ini. Is there a setting that I can add to pref.ini that designated a specific monitor for dual monitor set ups?

 

I can still get in the game, but I am unable to press any buttons or perform any action on the menu.

Reply #9 from Stardock Forums Top

Quoting Crusadiar, reply 8

Back to my intial question regarding the pref.ini. Is there a setting that I can add to pref.ini that designated a specific monitor for dual monitor set ups?
End of Crusadiar's quote

I would need to get with the Devs on that but a quicker test would be to unplug any monitor from the PC to test - forcing it to use the remaining.

Sean Drohan
Stardock Support Manager

Reply #10 from GalCiv3 Forums Top

I switched the monitors to go the 1660 TI and it did work. I can load into full screen to 2560 x 1440 and 1080, with the menu options being clickable. Although now, I do not have in game sound or music.