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tomka442
tomka442
Join Date 11/2009
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Battleviewer crashes always after seconds

February 23, 2019 5:15:42 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hi,

after I bought the retribution expansion, I cannot use the battle viewer as it crashes the game 100%. I see the battle for the first 2-3 seconds, then the game crashes. Updated to the newest nvidia driver from yesterday, but changes nothing. Playing on Win64. Gtx980.

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tomka442
tomka442
Join Date 11/2009
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Reply #1 February 23, 2019 6:09:35 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Complete reinstall, as described in the faq, does not help.

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tomka442
Rhonin_the_wizard
Join Date 10/2009
+188 sdemployee
Reply #2 February 24, 2019 1:43:30 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Sorry to hear you are having trouble.

It would help if we could see what's in your debug.err , it is located in \Documents\My Games\GC3 or \Documents\My Games\GC3Crusade

If you could upload it to a cloud service (DropBox, Google Drive, One Drive) and post a link here, the developers can take a look at it.

Thank you for your patience and patronage.

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tomka442
tomka442
Join Date 11/2009
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Reply #3 February 24, 2019 7:36:38 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Just tested a copied save game before a battle on my labtop. Game crashes too. So it does not depend on the system. Has this expansion not been tested on windows machines??? Can anybody confirm that the battle viewer is working with windows at all??

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tomka442
tomka442
Join Date 11/2009
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Reply #4 February 24, 2019 9:55:39 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I've uploaded the debug.err. It can be downloaded here:

https://ufile.io/rs7t4

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tomka442
tomka442
Join Date 11/2009
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Reply #5 February 24, 2019 10:07:43 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Here's my save with two fleets next to each other. Crashes always.

https://ufile.io/1orqw

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tomka442
tomka442
Join Date 11/2009
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Reply #6 February 25, 2019 1:25:00 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Please let me know if any other info is needed.

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tomka442
tomka442
Join Date 11/2009
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Reply #7 March 1, 2019 12:31:36 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Any update on this issue?

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tomka442
tomka442
Join Date 11/2009
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Reply #8 March 7, 2019 10:03:59 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Thanks for the great support on this issue. It's astonishing how fast you guys fix severe bugs and communicate with your users. Stardock really impresses in this area. Good to know for the future and wether to buy or not to buy upcoming games and expansions of Stardock.

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tomka442
shaw
Join Date 07/2015
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Reply #9 March 7, 2019 1:55:49 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I've asked a dev to look at this problem this afternoon.

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tomka442
Raa00
Join Date 05/2008
+5 sdemployee
Reply #10 March 7, 2019 2:08:32 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Have you updated the game since Monday and tried going into the battle viewer again? I noticed you are playing in German, and there was a problem in the German version of the data on release where a font for the battle viewer was missing, which appears to be the cause of your crashes. Let me know if you are still having problems after updating the game.

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tomka442
tomka442
Join Date 11/2009
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Reply #11 March 8, 2019 7:49:40 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Just tested and it's working  Thank you.

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