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pak151
pak151
Join Date 03/2018
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Need Help with Crash

Opened a ticket and they directed me here

March 21, 2018 7:57:31 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I am on Gal. Civ 3 - Crusade. Debug Message:  Version 2.8, Build #10693, last updated on: 03-17-2018 09:49

I am playing a ludicrous map size, gifted AI, and 54 opponents. All were downloaded from Steam. About six hours in to the game, it just crashes. Crash report submitted 8 different times during the span of two weeks. Uninstalled game, updated OK, graphics card, Steam, and everything else I could think of. I reinstalled the game and crashed again after 7 hours of play. Looking in error log I see the following messages repeatedly:

Debug Message:  SoundSystem Error: MilesEvent: The command buffer was full. : (null)

and a number of:

Debug Message:  ERROR: objectGfxID 1161 is not found in the lookup table

Debug Message:  ERROR: objectGfxID 1173 is not found in the lookup table

Debug Message:  ERROR: objectGfxID 1173 is not found in the lookup table

Debug Message:  ERROR: objectGfxID 1202 is not found in the lookup table

Debug Message:  ERROR: objectGfxID 1202 is not found in the lookup table

 

I like the longer games but do not know what to do to get past these crashes.

How do I identify and fix the error?

Peter

 

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pak151
admiralWillyWilber
Join Date 05/2009
+99
Reply #1 March 21, 2018 8:02:50 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

How much ram do you have.

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pak151
pak151
Join Date 03/2018
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Reply #2 March 21, 2018 9:09:50 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

16G

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pak151
admiralWillyWilber
Join Date 05/2009
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Reply #3 March 21, 2018 10:42:26 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Well brad did recommend playing excessive for that amount of ram. According to my own experience you have to play with somewhere between 31 and 42 opponents with that little bit of ram.

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pak151
Rhonin_the_wizard
Join Date 10/2009
+188 sdemployee
Reply #4 March 22, 2018 1:39:14 AM
from Stardock Games ForumsStardock Games Forums

Seems like there are missing files. Either you have an anti-virus that is blocking them or one of the custom civs is busted.

Did you subscribe to civs from Factions, these are for the base game, or Civilisations, these are for Crusade?

If you have a savegame which constantly crashes it would be appreciated if you upload it somewhere, like Dropbox, so I can pass it along to the devs.

Also it would be nice if you uploaded the debug.err file.

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pak151
pak151
Join Date 03/2018
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Reply #5 March 24, 2018 12:40:30 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hi below is the error log from my crash this morning. 

Debug Message:  DoActionAwardResearchAmount owner 28 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 34 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 40 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 46 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 50 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 52 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 58 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 58 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 58 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 58 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 58 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 66 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 66 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 66 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 78 amount 25000 tick 2496769

Debug Message:  DoActionAwardResearchAmount owner 80 amount 25000 tick 2496769

Debug Message:  StartTurn 276

Debug Message:  ERROR: objectGfxID 1049799 is not found in the lookup table

Debug Message:  ERROR: objectGfxID 1049799 is not found in the lookup table

 

I have attached the log to the tickets I have submitted. How do I upload the whole log for you to forward?

Sincerely,

Peter

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pak151
Rhonin_the_wizard
Join Date 10/2009
+188 sdemployee
Reply #6 March 25, 2018 4:32:57 AM
from Stardock Games ForumsStardock Games Forums

Support tickets are no longer used for reporting bugs/crashes, rather post directly on the forums.

Just upload the debug.err file to Dropbox or a similar service.

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pak151
Old-Spider
Join Date 04/2006
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Reply #7 March 25, 2018 11:23:32 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Rhonin_the_wizard,
reply 7

Support tickets are no longer used for reporting bugs/crashes, rather post directly on the forums.

When did this happen?  I have usually used support tickets to report bugs because they would always be in the support records.  I always get a response from someone in support saying the information has been forwarded to the developers, so I assumed the devs would see it and do something.

Does this explain why some of the bugs that allow the AI to do things I can't do (aka Cheat) haven't been fixed many months, since August and December, after I reported them?  They have existed since Crusade was released, but didn't exist before then.  I have recently reported another that is slightly different.  When the AI does it, it cripples the AI.  I can't do it, so it doesn't hurt me, but it sure hurts the AI when the AI is synthetic.  I think these need to be fixed before Intrigue is released.

Should I make a post with all the details I reported in the tickets?

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pak151
Rhonin_the_wizard
Join Date 10/2009
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Reply #8 March 25, 2018 11:54:23 AM
from Stardock Games ForumsStardock Games Forums

Quoting Old-Spider,
reply 8

When did this happen?  I have usually used support tickets to report bugs because they would always be in the support records.  I always get a response from someone in support saying the information has been forwarded to the developers, so I assumed the devs would see it and do something.

As far as I know since December.

Quoting Old-Spider,
reply 8

Should I make a post with all the details I reported in the tickets?

That would be preferable.

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pak151
pak151
Join Date 03/2018
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Reply #9 March 25, 2018 2:04:50 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Here is the link:

https://www.dropbox.com/s/6n1mx6uvjvbmii0/debug.err?dl=0

 

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pak151
shaw
Join Date 07/2015
+96 sdemployee
Reply #10 March 26, 2018 9:21:40 AM
from Stardock Games ForumsStardock Games Forums

Do you have a save game that I could take a look at that reproduces the issue?

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pak151
pak151
Join Date 03/2018
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Reply #11 March 28, 2018 7:26:25 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hi,

   Yes. Here is a link to a save, about 2 turns before the error occurs. I appreciate your help.

 

https://www.dropbox.com/s/7by9nbp5imzsv7y/Auto-Save.GC3Crusade?dl=0

 

Sincerely,

 

Peter

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pak151
shaw
Join Date 07/2015
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Reply #12 March 29, 2018 5:17:00 PM
from Stardock ForumsStardock Forums

Thank you for the save game.  I'll ask the team to take a look.  

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pak151
CariElf
Join Date 08/2001
+68 sdemployee
Reply #13 April 12, 2018 4:10:41 PM
from Stardock ForumsStardock Forums

Finally ran into the crash myself using your save game.  You appear to have hit the maximum number of graphic objects in the game! Working on a fix now. 

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pak151
pak151
Join Date 03/2018
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Reply #14 April 22, 2018 7:08:09 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Thank you for letting me know. Is this a game limitation, or a PC memory issue?

 

Peter

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