Yeah, I will probably do the same, once SOTS is on sale. I do miss Divinity 2, though. 

Did you got a reply in the end?

Anyway, from the guys that wrote the gamers bills of right and that pushed for drm-free, uninque ownership and that wanted to be relevant in the gaming industries, they are one of the few that managed to actually lose their customers hard earned games (after selling them to another company). That's something.

To be fair, users also complained back then. It was a bad and anticonsumer move to sell the store along with users data. And an hypocrisy after all the statements that were done by the company prior to that move. It hasn't been the same to the public eye since then as most of  its credibility has been lost.

I don't think there's an expiration date for complaining. To be fair, Stardock often likes to remember its past accomplishment back since OS2, so I don't think that remembering one of its failure from less than ten years ago is a bit much.

But regardless the user effort, those games couldn't have been acquired permanently as they needed Impulse or Gamestop app in a working state to install (or restore from a backup, which I have). 

To the users above: the Gamestop app installer was a webinstaller. It's a small executable that try to contact a server to download the real application, so even acquiring that installer is useless now that the service is gone. And even after that you still need a service that authenticate your credentials, which is probably gone as well.

Daiwa's right ...

You are arguably right. 

I'm still curious if someone managed to get a reply from gamestop or manager to retrieve their games. Some of them weren't available elsewhere.

The only reply i got was something like sorry for the delay in our reply, please let us know if your issue has been resolved., reply to this email or click the link below to add comments

i replyed, with no my issue has not been resolved, (+some extra comments, etc, etc)

i heard nothing for ages and then the ticket was closed, but there was still an option to reply (or click link), so i did both twice, (including  yesterday, when i was notified about activity on this thread, (which reminded me (i had forgot))

i have 4 games on there, luckily ican download sins and sins ent from stardock (the sins version on stardock doesn't work on win 10 but luckily again i still have that on disc

but i still can't get dead rising 2 and baldur's gate 2 complete, as they were only downloadable from the app, i'm not even expecting a reply really

Edit: i just tried to look at the gamestop site and was blocked by security rules lol, (i went to the site earlier this year)

Edit 2:Oh btw, the extra comments (email reply and add comment link) both got an auto response, ticket number: xxx , has been received, so the support server is still there

It's kinda sad to hear they just disappeared with your games.

Contact Stardock Support with any evidence you can find of your purchase. I'm sure they will do their best to help you.

Trust me, I'd bet you would be pleasantly surprised by Stardock Support.

Yes, it is sad that digital in some cases have an bad downside. I may have lost all games I purchased with the Game Stop app and it goes to show you that if an business cease to exist and they provide no way for you to get your games you purchased, they are gone unless like you stated the customer has an installer as GOG does provide so it cuts the user from the cord. It was just an few games and I worry about Steam where I have over 1700 games plus apps in my library. They say Steam would patch the app to allow us to cut the cord if that day does come but I do not believe them. I get what I can off of GOG as they do give up installer so I can install without needing them unless there is an patch.

To cut you off 3 months early Imho is wrong but it points out the downside of digital gaming, program, etc  if you do not get an installer with that DL. Some thought with the coming of Digital DL the prices will go down and with some it has but with most the price stays the same especially the big Devs. One needs to very wary of EA and its practices.