Gal Civ 3 Won't start and just crashes

Need HELP PLEASE

from Stardock.net Forums

Is anyone else having any issues with Galactic Civilizations III getting it started? I have been playing the game for hundreds of hours on this laptop with only minor issues in the past. BUT now the game will NOT even start at all. All I get after clicking on icon is a screen popping up that states the game has crashed and wants some info. I have tried to get a hold of Stardock support, they have NOT responded to me yet and its been 3 days with no response. Also I have validated the files dozens of times, it usually states that 1 file is bad and will be reacquired. But It still wont load and a validating check will again say 1 file is bad. I NEED HELP!! I enjoy this stupid game too much to sit here and get aggravated each day and get nowhere...

  Can anyone Help me .....   :grin:

 

Craig

 
67,780 views 22 replies
Reply #1 from GalCiv3 Forums Top

Do you have mods enabled and do you have any installed?

Reply #2 from Stardock.net Forums Top

Yes I have them enabled and I do have stuff from the workshop. Can you disable mods from command line?

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Reply #3 from Stardock.net Forums Top

I read how to dis able mods by editing the Prefs.ini file. Unfortunately the game still crashes with mods disabled 

Reply #4 from GalCiv3 Forums Top

Validate files (click setting and validate files from the stardock launcher) and see if it works after that.

Reply #5 from Stardock.net Forums Top

Thanks but I have Validated many times using both the Stardock launcher and through Steam. Both say there are 1 or more files that are bad and need to be reacquired. And after several attempts at validation I do finally get that ALL files check good. So....

  I then reboot my computer, Validate again and verify still ALL CLEAR and I click on the damn icon. I choose play from the launcher window and within seconds I get the window that says "The game must have crashed" and also asks for some info and email address. So then I validate again ... And of course it shows 1 or more files bad again. SO I go through the whole process over and over and it never starts. 

  Very frustrating because I have played for 350 hours and no major issues. So what could have changed in one day? In fact I was playing the game, saved it, shut down and came back a few hours later and tried to start game and BOOM !!!! This SUCKS !!!

Reply #6 from GalCiv3 Forums Top

1 file validating is normal.

Reply #7 from Stardock.net Forums Top

Yeah I don't think the validating of the files is the issue here for me. Its either corrupt files or my laptop. I can play anything else I own and I already have played many hours on this laptop so I am assuming it is the software. I can't get support to reply to me since Wednesday when I filed a ticket so I am just getting frustrated. Thank you for any help offered

Reply #8 from Stardock Forums Top

Quoting zzyzzyxx2, reply 7

I can't get support to reply to me since Wednesday when I filed a ticket
End of zzyzzyxx2's quote

Support should normally respond within two business days, but please be aware that if you've sent any followup emails before hearing from them, that can delay getting a response since it resets the queue.

Reply #10 from Stardock.net Forums Top

What video card do you have?

There is an issue with certain laptop video cards (Intel based video cards) that are doing this.

Reply #11 from GalCiv3 Forums Top

I get crashes when I have to many opponents which I had to scale back ten with the latest patch. Try using tn less opponents.

Reply #12 from Stardock.net Forums Top

  Interesting...

I do have an Intel based video card on this laptop. It has worked always before, in fact for over 350 hours of game time. I wonder what changed? An update on their part? Any ideas before I go searching for information on this issue?

  As for too many players... I can't even get the game to start LOL, But I too have had issues with huge games in the past, had to tone it dawn a bit for more fun.

 

If only I could get Stardock Support to answer my tickets ( 2 of them) I sent in last week. I should would like to talk to a tech who knows whats up .... HINT HINT !!

 

 HEY STARDOCK ... RESPOND TO THE DAMN TICKETS WILL YA ... GEEEEZ !!!

Reply #13 from Stardock Forums Top

What is your ticket number? If you reply to the ticket before they respond it will set your ticket back to the queue.

 

Reply #14 from Stardock Forums Top

I haven't touched either one since sat one was friday. So I am just waiting still....

Reply #15 from GalCiv3 Forums Top

What is the ticket number?

Reply #16 from Stardock.net Forums Top

 FHF-237-90279 is the first one and has the file uploaded

Reply #17 from Stardock.net Forums Top

BUR-717-98061 is the second one bugging them about the first one

Reply #18 from Stardock Forums Top

Quoting zzyzzyxx2, reply 17

BUR-717-98061 is the second one bugging them about the first one
End of zzyzzyxx2's quote

Sorry you are having issues but that was the reason for your delay,zzyzzyxx2.

When you keep asking for status on a ticket, in your case, 5 times over 4 days, it keeps us from seeing it in a timely manner (we view by oldest 'activity' so we help people in order). When you respond so often (without a reply from us), that is 'activity'.  It's why your auto reply states to only update a ticket when you have vital information to add.

As for your case, the video drivers for you Intel(R) HD Graphics 4000 are from 2012.  The auto responder, that you should have received (please let me know if you did not), would have given options to check them and where to update.  Here is where you should go:

Intel:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Why it would have worked prior, but not now, is likely a case of the game using something new that did not expose your dated drivers.

Reply #19 from Stardock.net Forums Top

Thank you for responding, I get that I held it up. Thank you for the info. I will see if I can fix this laptop, otherwise maybe time for an MSI dominator or something

Reply #20 from Stardock.net Forums Top

Quoting zzyzzyxx2, reply 12

  Interesting...

I do have an Intel based video card on this laptop. It has worked always before, in fact for over 350 hours of game time. I wonder what changed? An update on their part? Any ideas before I go searching for information on this issue?

  As for too many players... I can't even get the game to start LOL, But I too have had issues with huge games in the past, had to tone it dawn a bit for more fun.

End of zzyzzyxx2's quote

Intel updated their video driver is what happened.  I used to demo the game on my Surface Pro 4 and then they updated the driver and boom.  I'm looking into the cause but it's not...obvious.

There's a beta driver out there that supposedly fixes it but I don't know where.

Reply #21 from AshesoftheSingularity Forums Top

Quoting Frogboy, reply 20


Quoting zzyzzyxx2,
reply 12

  Interesting...

I do have an Intel based video card on this laptop. It has worked always before, in fact for over 350 hours of game time. I wonder what changed? An update on their part? Any ideas before I go searching for information on this issue?

  As for too many players... I can't even get the game to start LOL, But I too have had issues with huge games in the past, had to tone it dawn a bit for more fun.



Intel updated their video driver is what happened.  I used to demo the game on my Surface Pro 4 and then they updated the driver and boom.  I'm looking into the cause but it's not...obvious.

There's a beta driver out there that supposedly fixes it but I don't know where.

End of Frogboy's quote

 

Any news on this? Im having the exact same problem with my Surface Pro 4 (intel hd 520), game won't launch. -_-