Lol I don't care what they say sending that reply is just a way to kick the can down the road - it's just canned heat picked from a drop down of selections not a reply to my message.
I'd like a reply to be you know, be a reply. I gave quite a bit of information and a save file. Replicating the bug was 1 5 second step. Replying to me with 'nah this is fine our end, probably something broken at your end, check this link...' is fine. A clear canned response directing me to f off and go do some more stuff with no idea if there's any point or not is weak.
Now I'm not a founder so not very invested, nor do I really care about the game, I've had fun up to date so had my money's worth and so on so I'm not going to go do silly things like leave negative reviews on Steam, heck I'm much more likely to leave a positive one tbh, and might buy the expandalone anyway if nothing else takes my fancy before it comes out as i could see enjoying another hundred hours, so at the end of the day, it's up to Stardock if they want to offer proper support to anyone who mails in a tip to help them during the beta process, or just support to the dedicated who can be bothered with jumping through hoops to help them fix a beta because they're too lazy to open a save file and move one ship a couple of times to replicate a bug...