@SD or any of you mart guys: Can you edit a submitted ticket?

Is there a way to edit a submitted ticket?  I tried but ended up with multiple copies of my text as if i had done a 'reply" Ticket ID #JPU-166-97659

Also i tried to put in xml code with my explanation and most of it dissappeared  a.g <RaceTrait> was just gone

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Reply #1 Top

You can add an additional reply to it.

Reply #2 Top


Is there a way to edit a submitted ticket?  I tried but ended up with multiple copies of my text as if i had done a 'reply" Ticket ID #JPU-166-97659

Also i tried to put in xml code with my explanation and most of it dissappeared  a.g <RaceTrait> was just gone
End of quote

Also, any reply from an email from any particular ticket, will add that reply to that ticket.

Reply #3 Top

So i guess the simple answer is no you can not edit but you can reply