Game freezes when creating a new game with custom race

When I create a custom race or use one from a mod, the game freezes on the building map screen.  I don't have this problem with the main races, also if a copy a main race the game works fine.

I have uninstalled and verified game integrity, every now and then it will say that 13 files failed to validate, but the problem still persists.

I don't remember having this problem with 1.2.

6,875 views 3 replies
Reply #1 Top

I think stardocks away for the weekend, so besides their general support FAQs or a direct reply from them. I have some questions/tips for you to try out in the mean time.

 

-When you uninstalled did you also manually delete all the custom races you had already from the saved games folder?

If the steam cloud sync is on you may need to turn it off so it dosnt just bring them all back.

 

-Also does it freeze when you make a brand new race from scratch not just a copy?

If so, have you tried making a race that dosnt have any custom assets, such as portraits, ships etc.

 

-Do you have any custom races in as AI opponents?

 

- Have you tried disabling all mods

 

Reason i ask is, because if you use races made from earlier versions of the game, like the 1.0 (maybe 1.1) or earlier. There was a update made to the custom races that made alot of them incompatible or corrupted.Which is now fixed and shouldn't happen again but the races braking was necessary for the fix before the workshop come out.

 

Ruling out all the normal things which im sure you have looked at like minim requirements, graphics updates and things like that.

A test situation would be making a game with mods disabled, no custom races for the AI, and a brand new custom race not using any old custom race files or your own custom art. (the art shouldn't matter but its just a test). Then if that works, from there slowly add things back into the game until you get a freeze again, hopefully allowing you to eliminate and find the route cause.

 

oh, and for good measure try a small map with minimal opponents to rule out a memory issues.

 

Hope that helps for now? im sure others or stardock will have a better response but didnt want to keep you wanting :)

 

Reply #2 Top

Base game runs fine with or without mods installed, just cant use custom races on a map.  Game freezes weather I'm playing as the race or against it.

If I copy a base race and edit it, game runs fine even with images that I've added to the game.  If i try to make a new race from scratch the game freezes.

Reply #3 Top

Hmm, then I suggest going though the steps in the below link.

-General Galactic Civilizations III Troubleshooting

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting


If the main steps dont work follow the last two steps on 'Reporting an issue' and on how to use the Support tool to add important information to the report.