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Visue
Visue
Join Date 07/2012
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Game Crashes on Startup (FIXED)

September 11, 2015 12:59:06 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Game crashes to desktop after startup. I tried removing mods and reinstalling the game, to no avail. 

 

The debug.err comes up with the following issue:

 

Debug Message:  Failed to load C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations III\DXAtlasDLL.dll (error code: 193 (0xC1))
Debug Message:  Finished running DXAtlasDLL Generator Program (C:\Users\cchayes\Documents\My Games\GalCiv3\Screens\Atlas)
Debug Message:  WARNING: GenerateDXAtlasFiles FAILED

 

Any thoughts?

 

EDIT: Fixed this by downloading the redist file in the support link and choosing the repair option.

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Visue
redviper37
Join Date 02/2006
+13
Reply #1 September 11, 2015 2:33:45 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

You could try refreshing files in Steam.  Right-click the game in Steam, properties, local files, verify integrity of game cash.

 

If it persists, make a report to Stardock:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting%C2%A0

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Visue
GenKnight
Join Date 04/2003
+1
Reply #2 September 11, 2015 3:35:02 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Same thing and I believe there are other Win 10 folks that have issues loading the game as well. Mine pukes on the opening screen and it used to to run beautifully before the upgrade. 

Ran the verify cache deal which said it found seven files not right buy I am not sure it fixed them so I reinstalled and still the same problem. 

I don't mind doing a few things to make a game run but we are talking major dollars spent here plus my machine which Ashes says is Uber. 

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Visue
Visue
Join Date 07/2012
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Reply #3 September 11, 2015 5:00:44 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Thanks for the reply. I tried to verify the game cache. It reacquired 6 files, but the game still crashes on launch. Any ideas?

 

And yes, the crashing on the opening screen did start when I installed Win 10. Sounds like the same problem.

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Visue
Island Dog
Join Date 06/2003
+1012 sdemployee
Reply #4 September 11, 2015 5:01:58 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Please go through the troubleshooting guide and if you still have issues there's instructions on how to submit a support ticket so we can look into it.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

 

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Visue
GenKnight
Join Date 04/2003
+1
Reply #5 September 11, 2015 7:42:21 PM
from Stardock ForumsStardock Forums

Not really.

Filed a ticket with a data dump to Stardock.

The game has updated to my Asus ROC Win 10 laptop and works perfectly.  

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Maxamuus73
Join Date 09/2015
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Reply #6 September 14, 2015 1:11:13 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Visue,
reply 3

And yes, the crashing on the opening screen did start when I installed Win 10. Sounds like the same problem.

Only thing i can think of. Followed the troubleshooting guide and nothing seems to fix it. It gets past the loading screen and crashes every time.

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Visue
Visue
Join Date 07/2012
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Reply #7 September 16, 2015 5:09:41 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Fixed this by downloading the redist file in the support link and choosing the repair option.

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darkki
Join Date 02/2006
0
Reply #8 February 25, 2016 3:43:16 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have this problem too and running Windows 10. I can get trough to game in about 5% of tries and then it crashes usually in few turns. I have done all the things mentioned here but no help at all

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TheFunMachine
Join Date 06/2013
+14
Reply #9 February 25, 2016 6:06:39 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I will note down here for anyone with nVidia cards -- having shadowplay activated will cause CTD on startup. 

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darkki
Join Date 02/2006
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Reply #10 February 25, 2016 11:46:27 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting TheFunMachine,
reply 9

I will note down here for anyone with nVidia cards -- having shadowplay activated will cause CTD on startup. 

Thanks for this! Works like charm now

And damn Geforce Experience just installed new version of itself and changed shadowplay UI drastically so i could not find from where to disable Shadowplay so i had to uninstall it Got to try to figure it out soon

Thanks again!

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