Doesn't load

July 20, 2015 12:11 AM from

I just got this game on steam. When it finished downloading, I started the game up. The cursor had the blue spinning circle. Then it disappeared and nothing happened. Can one of you help me fix this so I can play the game.

2,932 views 3 replies

Reply #1 July 20, 2015 1:36 AM from

GalCiv3 Forums Top

Try a restart, Steam usually asks if you want to start once game is downloaded (upgraded), if you do not select (quickly enough) then game does not start until you go back to library, select game and hit play.

Reply #2 July 20, 2015 1:29 PM from

GalCiv3 Forums Top

Sorry to hear that the game is crashing. If the steam restart didn't help, I attached the troubleshooting guide and a link to support where you can submit a ticket which will provide me with more information so that I can help you out.

Link to General Galactic Civilizations III Troubleshooting Guide:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

Link to Support:

https://esupport.stardock.com/index.php?/Tickets/Submit

Reply #3 July 20, 2015 1:47 PM from

GalCiv3 Forums Top

Thanks I will read the troubleshooting guide and submit a ticket.

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