Game Refuses to Load after 1.1 Update

Any reasons why?

from GalCiv3 Forums

Basically, the tilte sums it up. I am unable to launch the game, I've tried so far from both Steam and my Desktop and it doesn't want to load. And the worst bet is that theres no error code, all that happens is that my mouse forms the loading icon then it stop and nothing happens. I've tried restarting my computer to see if there was something wrong with it, but it still didn't load. And this problem has only occurred after downloading the update.

 

So, anyone know what this is and how to fix it?

7,928 views 13 replies
Reply #1 from GalCiv3 Forums Top

Do you have enough physical/virtual memory??  I would be certain that 1.1 uses more than 1.03.

Reply #2 from GalCiv3 Forums Top

Yes, I have enough space just checked now. And it still doesn't`t load

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from GalCiv3 Forums Top

 

Can you show me what your Documents/My Games/GalCiv3/ directory looks like:

http://screencast.com/t/5yAOmjizCW

As well as the contents of your Documents/My Games/GalCiv3/Gfx/planets/custom_base_heightmaps/ directory:

http://screencast.com/t/HYb4ecpWO

 

Thank you, we want to get you fixed, and I'm sorry for your inconvenience.

 

Reply #5 from GalCiv3 Forums Top

I have the same problem, I just bought it on Steam, it downloaded, but nothing happens when i try to launch it... :/

 

Reply #6 from GalCiv3 Forums Top

 

Perfect, thank you.

 

Kuhaica, it looks like you are generating your atlas files correctly, but something else is failing. A few questions:

1. Are you running a foreign language version of windows?

2. Can you try renaming your GalCiv3 directory (the one you sent me the screen of) to GalCiv3.old? I want to see if some old data there may be problematic.

3. Please send me your debug.err file (I'm going to PM you my email address).

 

Tiggersann, your computer is unable to generate the atlas files. There is something different about your computer that is keeping that from happening. A few questions:

1. Are you running a foreign language version of windows?

2. What is your user name on your computer?

3. Are you running as an admin user?

4. Please send me your debug.err file (I'm going to PM you my email address).

 

Reply #7 from GalCiv3 Forums Top

it works on my laptop on windows 8.1, but it doesnt work on Vista64 on my main rig... :/

 

1. Im running english version of Vista64 Ultimate

2. Username is Tigersan

3. Yes my user has an administrator status

4. As you can see I can't. There are no files in the game folder. Only folders, Game never run, so im guessing nothing was generated yet.

Reply #8 from GalCiv3 Forums Top

I also deleted it completely through steam and redownloaded it, and that didnt help.

Reply #10 from GalCiv3 Forums Top

 

Thanks Tiggersann. Yes, GC3 isn't supported on Windows Vista. I went ahead and tested it here to see if I could reproduce the issue and just as you experienced, the game won't start on Vista (as mentioned in the game's minimum requirements). Sorry for the inconvenience. I highly recommend an upgrade to a newer version of Windows. Windows 10 should be out soon, it may be a great time to make a jump.

Kuhaica, I have the debug.err you sent. Checking it out now and I'll let you know what I find. Thanks!

 

Reply #11 from GalCiv3 Forums Top

I have the same problem.  Launch GalCiv3, the cursor spins for a few seconds then nothing.  Same result using the Play button inside steam.  Check Task Manager and GalCiv3 doesn't show up in process list.

If in steam i right click GalCiv3, select properties, click Local Files tab, click verify integrity of game cache, it finds 6 files that it downloads.  It finds them everytime.

Those 6 files are

SteamApps/common/Galactic Civilizations III/data/Core.bin
SteamApps/common/Galactic Civilizations III/data/GC3.bin
SteamApps/common/Galactic Civilizations III/data/Default.ini
SteamApps/common/Galactic Civilizations III/Campaigns/Campaign/Campaign_Arcea/Game.bin
SteamApps/common/Galactic Civilizations III/Campaigns/Campaign/Campaign_Contingency/Game.bin
SteamApps/common/Galactic Civilizations III/Campaigns/Campaign/Campaign_Return/Game.bin

Nothing gets generated in My Documents/My Games/GalCiv3/Debug.err

I tried renaming to My Documents/My Games/GalCiv3.old and a new GalCiv3 folder gets generated when I try to play.

My Documents/My Games/GalCiv3/Gfx/planets/.. all 3 folders inside are empty

The game ran fine before the patch on 7/10.

Win7 64bit, 6GB Ram, AMD Radeon 5970.

Windows and Steam are on drive C: , SteamApps/ is on drive F: , windows cache is on drive E: , All drives have > 30GB free

Reply #12 from GalCiv3 Forums Top

 

Alright Kuhaica was awesome and worked with us tonight to get this fixed.

The issue is that he didn't have the C:\Windows\System32\ directory in his path statement. Because of that the data compiler wasn't able to call reg.exe (the registry reader in windows) to figure out the computer configuration (ie: "where is the my games directory?").

Adding the C:\Windows\System32\ directory to his path resolved the issue.

http://screencast.com/t/VoIpZJQ9Qh

If you don't have something like the above you may run into the same issue. You may need to reboot after adding the path to have it take effect.

Please let us know if this fixes your issue.

Reply #13 from GalCiv3 Forums Top

Fixed.

As a software engineer I find it a bad idea in general to add a string to a system variable which has a max size limit that any program/company can add to.  In my case AMD and Nvidia had some long strings in PATH.

Thanks for the effort to fix this.