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MongoMongus
MongoMongus
Join Date 05/2015
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Game crashing always at the same point, cannot continue

May 25, 2015 1:50:20 PM from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hi,

 

game crashing always at the same point. I dont know why and how to continue the game.

I opened a ticked, could somebody else also try the savegame? 

(

Ticket ID #CBS-609-60222

)

https://esupport.stardock.com/index.php?/Tickets/Submit/ConfirmationMessage/CBS-609-60222/jly240zk50bj/0

 

 

PS: How can I upload my savegames here in the forum?

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MongoMongus
redviper37
Join Date 02/2006
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Reply #1 May 25, 2015 2:06:49 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

you need to use a file sharing service like Dropbox (or any others) to upload your game there, then post the link on the forum

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MongoMongus
MongoMongus
Join Date 05/2015
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Reply #2 May 25, 2015 2:12:15 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting redviper37,
reply 1

you need to use a file sharing service like Dropbox (or any others) to upload your game there, then post the link on the forum

 

Oh, no file support here? That is bad, but ok I uploaded the Saves here: http://s000.tinyupload.com/index.php?file_id=80316441358809564907

Save LL3 I cannot even load. Save LL2 in the next 2 rounds always crash. The same for you guys?

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MongoMongus
MongoMongus
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Reply #3 May 25, 2015 2:12:35 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

http://s000.tinyupload.com/index.php?file_id=80316441358809564907

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MongoMongus
ed4053
Join Date 03/2006
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Reply #4 May 25, 2015 2:31:30 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I tried them. LL3 CTD while loading but I was able to load and play LL2 up to turn 101 (doing random actions every turns) without a problem. After that I just stoped.

 So the problem may come from the specific actions you took in the turn after LL2.

 

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MongoMongus
StardocksWtf
Join Date 05/2015
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Reply #5 May 25, 2015 3:57:55 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting ed4053,
reply 4

I tried them. LL3 CTD while loading but I was able to load and play LL2 up to turn 101 (doing random actions every turns) without a problem. After that I just stoped.

 So the problem may come from the specific actions you took in the turn after LL2.

 

Hi ed4053, thank you for testing. I had to create a new account because Stardock is not allowing me to post more for this day (wow guys, srsly...).

I tested around and found out that the crash is coming in the LL2 save after the second turn ALWAYS if I upgrade the Zephyros Starbase 1 with th Starbase Defense Module. If I dont do anything there, the game runs. At least for the next turn. Is there a way to add this somehow to the buglist?

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dragoaskani
Join Date 04/2008
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Reply #6 May 25, 2015 4:17:46 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting StardocksWtf,
reply 5


Quoting ed4053,
reply 4

I tried them. LL3 CTD while loading but I was able to load and play LL2 up to turn 101 (doing random actions every turns) without a problem. After that I just stoped.

 So the problem may come from the specific actions you took in the turn after LL2.



 

 I had to create a new account because Stardock is not allowing me to post more for this day (wow guys, srsly...).


Probably an automated thing to stop spambots from infesting the forum. Chances are its just a time thing where after so many days you get full access. Could be wrong though I've been here for ages now.

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MongoMongus
StardocksWtf
Join Date 05/2015
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Reply #7 May 25, 2015 4:26:08 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Update: so as I posted if not upgrading Zephyros Starbse 1 I can continue the game - until round ~110, again crash for something else. It´s crashing again and again and I dont figure out why. I think this match is pretty done.

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MongoMongus
redviper37
Join Date 02/2006
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Reply #8 May 25, 2015 6:44:18 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting MongoMongus,
reply 2


Quoting redviper37,
reply 1

you need to use a file sharing service like Dropbox (or any others) to upload your game there, then post the link on the forum



 

Oh, no file support here? That is bad, but ok I uploaded the Saves here: http://s000.tinyupload.com/index.php?file_id=80316441358809564907

Save LL3 I cannot even load. Save LL2 in the next 2 rounds always crash. The same for you guys?

if you use Stardock support here:
https://esupport.stardock.com/index.php?/Tickets/Submit

You can upload a saved game directly to them.  But no one else here can see it.  It depends if you want someone else here to check something (say, to reproduce a crash or a freeze) or if you want simply to get Stardock's attention on something

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MongoMongus
ed4053
Join Date 03/2006
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Reply #9 May 25, 2015 7:34:48 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

now that you have identified the problem, create a ticket like redviper wrote, give them the save and everything you found out as the cause of the problems, it will make it easy for them to reproduce, identify and correct the bug.

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MongoMongus
MongoMongus
Join Date 05/2015
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Reply #10 May 26, 2015 2:16:11 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I created a new ticket with a lot of savegames with crashes, also used the SDSupportTool.exe to generate logs and added them too

(Ticket: #OND-503-16062)

But somehow no help, no answer from Stardock :/

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MongoMongus
DerekPaxton
Join Date 03/2003
+309 sdemployee
Reply #11 May 26, 2015 3:41:29 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

 

Sorry, we were closed yesterday for Memorial day when oyu submitted the ticket.

Iv'e downloaded your saves and log files and I am checkign them out now. Thanks for submitting them!

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MongoMongus
Matchitehew
Join Date 05/2015
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Reply #12 May 27, 2015 2:56:58 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have the same isseu

 

I cant even load the savefile anymore it insta crashes I also tried dl the opt in but didn't help.

 

Ill just entertain myself with campaign cus the game is awesome! (I did put 9 hours in that single player savefile)

So if it can be fixed it would be great if I can do anything to help let me know

 

greets

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Raynman
Join Date 11/2011
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Reply #13 May 29, 2015 10:50:07 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Hey Matchitehew, have you tried the latest 1.02 Opt-In? If so, let me know if this helps your issue.

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MongoMongus
Matchitehew
Join Date 05/2015
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Reply #14 May 30, 2015 1:19:47 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Raynman,
reply 13

Hey Matchitehew, have you tried the latest 1.02 Opt-In? If so, let me know if this helps your issue.

 

Yes I tried it with the opt-in 1.02 doesn't work on the specific safe file but I didn't had anymore crashes in a new solo game where I also spend hours so I am good.

I made a better race anyways haha

 

greets

 

 

 

 

 

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MongoMongus
MongoMongus
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Reply #15 May 30, 2015 6:59:06 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Just a short update on this issue:

my ticket got updated, the devs (or Derek I guess, thx for the help) found out that I somehow managed to create 2 constructors with the same ID. This should not be possible.

However, so doing stuff with these constructors with the same ID will make the game crash. Upgrading, deleting or making other interactions - even if the NPC does (like attacking them), the game will crash. My solution right now is sending the bugged constructor to one of my planets and do nothing with them, that is fine (you need ofc a savegame where you did not build a starbase and modules with the bugged constructor, if you already did you cannot load that savegame).

My problem with this solution right now is only that the NPC is attacking my planets and if the constructor is also there I get the crash - so I have to run away with that bugged thing   , but that is the best thing you can do right now if you have this issue.

Current opt 1.02 is not solving the problem if you have already made a bugged constructor. But as I understood someday there will be an update for this issue. Right now the question is how it was possible to create 2 ships with one ID. My guess is maybe I did somehow build too many constructors with different shipyards at the same time and also used Ideological point Constructive (gives 3 const instantly) and there things got mixed up.

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MongoMongus
Matchitehew
Join Date 05/2015
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Reply #16 May 30, 2015 7:39:21 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting MongoMongus,
reply 15

Just a short update on this issue:

my ticket got updated, the devs (or Derek I guess, thx for the help) found out that I somehow managed to create 2 constructors with the same ID. This should not be possible.

However, so doing stuff with these constructors with the same ID will make the game crash. Upgrading, deleting or making other interactions - even if the NPC does (like attacking them), the game will crash. My solution right now is sending the bugged constructor to one of my planets and do nothing with them, that is fine (you need ofc a savegame where you did not build a starbase and modules with the bugged constructor, if you already did you cannot load that savegame).

My problem with this solution right now is only that the NPC is attacking my planets and if the constructor is also there I get the crash - so I have to run away with that bugged thing   , but that is the best thing you can do right now if you have this issue.

Current opt 1.02 is not solving the problem if you have already made a bugged constructor. But as I understood someday there will be an update for this issue. Right now the question is how it was possible to create 2 ships with one ID. My guess is maybe I did somehow build too many constructors with different shipyards at the same time and also used Ideological point Constructive (gives 3 const instantly) and there things got mixed up.

 

that sounds something that also could be my issue tnkx for the share, there are NPC attacking my starbase in that load game at that moment and in that game I had a lot.

No rush requested here tho like I said im all good with my other saves maybe Opt 1.02 does prevent it

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