Multiplayer instability symptoms

from GalCiv3 Forums

Greetings.  My father and I are having a blast helping test out Galciv3.  We play multiplayer for the most part although we each have our own single player games going when we're not together.  Here is a list of our findings in multiplayer that the devs might/might not be aware of already:

 

-If the active player ends their turn while a waiting player is in a tech tree or colony management screen, the game will sometimes crash.

-Periodically the United Planets pop-up will not display on one of the players screen.  This will either lead to client crash or the game is just stalled because the player never gets the pop-up to vote.  We've decided to turn off UP for multi-player games until beta 5.

-The game sometimes hangs up on "Starting New Turn".  Saving and restoring the multi-player session seems to alleviate this.

-Sometimes a player will be sent to the main menu in the middle of their turn.

 

 

 

 

2,671 views 3 replies
Reply #1 from GalCiv3 Forums Top

I would send in tickets for these problems if you haven't already, as it's hard for the devs to replicate things from just descriptions.

Link to how to create tickets and other things: https://forums.galciv3.com/452855

One thing I do think is going is that not as many people are testing out the multiplayer side of things, as I presume the GC base of players is pretty single player centric.  So the devs might not be getting as many reports for multiplayer games.  Maybe.  I really have no idea. :p

If you can get these things to be repeatable and save a game just before it happens and send it in as well that can be very helpful when it comes to them trying to squish these pesky little problems. :)

Reply #2 from GalCiv3 Forums Top

Well it seems after reading the support FAQ that the diagnostic and other machine specific info. they are collecting are for single player issues.  I don't believe those support methods would apply here.  I'm not sure if there's a separate avenue for multiplayer support but I guess that's who i'm trying to pass this info. along to.

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Reply #3 from GalCiv3 Forums Top

Quoting Questicle1, reply 2

Well it seems after reading the support FAQ that the diagnostic and other machine specific info. they are collecting are for single player issues.  I don't believe those support methods would apply here.  I'm not sure if there's a separate avenue for multiplayer support but I guess that's who i'm trying to pass this info. along to.
End of Questicle1's quote

IMO, most of that boilerplate stuff at the beginning is the equivilent of "is your CD tray serving as a cupholder?" type things, so I wouldn't pay it that much heed. ;)  Oh, don't get me wrong, it's very good to put it in there as there are a lot of people who don't have everything upto date and whatnot.  Still, the really important bit is at the end where it talks about the Stardock Diagonsitc Tool and how to create a ticket.

I don't see why the support tool wouidn't gather the information they might need, even if it was off of one computer.  No harm creating a ticket and sending it in for them to look at.  Sure, they might ask for it to be run on both computers.  But one really won't know what SD will say until one submits that ticket, no? :)