Old driver/gpu/directx issue ! HELP PLEASE !

http://i59.tinypic.com/2ynrm8i.jpg

Here is my problem ;

I bought game and installed it when i click to launch ,

i got this error..

http://i59.tinypic.com/2ynrm8i.jpg


i have 64x windows 8.1 , 880m (8gb) gpu , 4810mq cpu ,16gig ram




8,229 views 9 replies
Reply #1 Top

Update your video driver.

Reply #2 Top

my video driver updated today =) , guys really do u think that i opened that topic without try with updated drivers lol

anyway please help

Reply #3 Top

Your system has both integrated and discrete graphics, and it's the former that is the problem. The intel drivers on your machine are not correctly reporting their date--did you update those also or just the nVidia drivers?

Reply #4 Top


i updated nvidia driver today... and i am using nvidia gpu.. should i update my intel integrated too ? i will do it also and let you know.. please follow this topic thank you

Reply #5 Top

i updated my intel driver... error is gone but now i have only black screen... game doesnt shows up.. and at the backround it uses my nvidia gpu cause my gpu led is turn on and fans going crazy.. so now i have black screen problem =(

Reply #6 Top

When I had to deal with that I used Catalyst Control to force GCIII to use my Radeon.

Reply #7 Top

ı fix error pop up window but now i have black screen ... game doesnt shows up

Reply #8 Top

information update -

now i see blackscreen + cursor.. and there was a menu because when i click randomly i clicked a menu button and game start to play a music ? soo that means game is runing but i see black screen

 

Reply #9 Top

Thank you for reporting this, would you mind posting a ticket to support so that I can better assist you with your issue?

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/


Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe


Here is the location for dmp files:

"C:\ProgramData\Stardock\Galactic Civilizations III"