crash with immense galaxy settings

from GalCiv3 Forums

hi,

just tried immense galaxy setting for new game. game chrashed with error "not enought ram". tried it 8 times with 3 restarts and shutting down all other things but it wont work. got this problem only with immense galaxy, the others are working...

system: i7 3ghz, 8GB ram, 250 ssd hdd, ati 2gb grafic, win7 64bit

need to find that dump file -.-...do i need 16 gb ram or even 32 gb ram to run it in the biggest galaxy setting?

 

support
9,918 views 10 replies
Reply #1 from GalCiv3 Forums Top

Thanks for posting your issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process!


Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/


Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe


Oh! Here is the location for dmp files!
"C:\ProgramData\Stardock\Galactic Civilizations III" 

Reply #2 from GalCiv3 Forums Top

that seems odd i only have 4gigs ram and while i am crashing im not getting an error msg

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Reply #3 from GalCiv3 Forums Top

Andro do you only show 4 gigs but you installed 8?

Reply #4 from GalCiv3 Forums Top

nope only have 4 gigs 2x2g sticks ive been meaning to upgrade for a while but my upgrade savinngs are going to renovations atm

although i have 3g on my video card so that may be helping

Reply #5 from GalCiv3 Forums Top

I also get an error on this map, the rest works well. I get an error with KERNELBASE.dll ....

40 minutes during the game I got like 10 errors. out of memory ... (8gb ram)

Reply #6 from GalCiv3 Forums Top

Hmmm, I Haven't been able to spend much time with the new beta yet (working all day and still am) but did get about 30 min. during lunch. Of course I tried the immense map right away and got to turn 37 before I needed to stop and go back to work. No problems at all yet. Though I do have 16GB of memory so I'm not worried about any memory issues. So far, I'm really liking what I see though.

Reply #7 from GalCiv3 Forums Top

I am also crashing when creating immense sized maps. I created a ticket on stardock support and uploaded my support tool zip file.

Reply #8 from GalCiv3 Forums Top

I do not crash on immense maps unless I attempt to reveal fow.

Reply #9 from GalCiv3 Forums Top

I've also experienced a crash on immense, but not until turn 132. I can't usually load the autosaves without it crashing, and I can only play a turn or two (or sometimes none) before it crashes again. Uploading crash report and support tool .zip file via support ticket...

Reply #10 from GalCiv3 Forums Top

probably need a little work on the optimization, this game requires incredible resource RAM memory

BTW: increasing the virtual memory 4 gb solved the problem with the "out of memory"