Thanks for posting your issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, describe the issue you are having and then send us the zip file to greatly speed up the process!

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/

Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

@MarvinKosh,

You should not login on the support site to submit a ticket. Simple select "Games" and hit the "Next>>" button. Then follow the instructions.

After you have submitted the ticket the support system will send you login credentials to your email address. This is purely to give you the opportunity to monitor the progress on the ticket you just submitted.

You do not login with your stardock store/forum credentials, the email address might be the same but the password will definitely be different.

Hope this helps.