If you experience a problem with GalCiv III, please try the following:
Update your Video Drivers
Please make sure your video drivers are up-to-date. If your video drivers are even a few months old, you may still need to update them.
If you have an NVidia graphics card, please go here to check for a new driver:
If you have an AMD/ATI graphics card, please go here to check for a new driver:
If you have an integrated Intel video chipset, please go here to check for a new driver:
If you have a laptop, you may need to check your laptop manufacturer’s website for updated video drivers.
When submitting files, please be sure to include what your problem is and include a link to your forum post (if any). Otherwise we can't track what stuff is for.
If you still have graphical issues, please run the dxdiag program. This program will generate a report that we can use to diagnose the problem.
To run dxdiag, click the Start menu, and type dxdiag, and press ENTER. On Windows 8, press Windows+R to bring up the run dialogue, type dxdiag, and press ENTER.
You may be asked if you want to check if your drivers are digitally signed, click Yes.
The “DirectX Diagnostic Tool” will open. Click the “Run 64-bit DxDiag” button. When the window re-opens, click the “Save All Information…” button to save the report file.
Please include this report file when posting your bug report, or sending information to support (Please include this report file when posting your bug report, or sending information to support (https://esupport.stardock.com/index.php?/Tickets/Submit).
Include Your debug.err File
Browse to your /Documents/My Games/GalCiv3/ folder. Locate the debug.err file. This file includes information that we can use to determine why a crash or bug occurred. Please include this file when reporting bugs and/or crashes.
Find the Crash Dump File
Browse to C:\ProgramData\Stardock\Galactic Civilizations III\. This is a hidden folder so you may need to turn on the “Show Hidden Files and Folders” options in Windows (see http://support.amd.com/en-us/download for more information).
In this folder, locate the .zip file that matches the time and date when your crash appeared. These files are not created for every crash, but if you do have this file, it is very helpful for determining the cause of the crash, and ultimately fixing it.
Please include these .zip files when reporting your crashes.
Any support submissions with attachments should be posted via our support website at: