Refund
Thanks.
https://www.stardock.com/stardock/sds_returns.html
The official refund policy dictates that, for a full refund, there has to be a fair attempt to get the game working. If we could peek at your debug.err, perhaps we can help get your game running at a more playable speed.
Andrew: While upgrading your drivers MAY help, would you mind waiting for the 1.03 patch that should be coming out shortly? Our preliminary tests show a nice performance boost on NVidia cards like yours, so I'd like to see if that side of things is fixed.
Also, concerning the MP side of things, is it letting you at least get into the lobby? IIRC, you can connect to an open game without those ports being open, you just can't host a game.
But lets see if we can improve your FPS before worrying about MP
(not much use playing online when your game is runnning at an unplayably FPS).
This is a problem with developing for PC...while we tested the heck out of a 'Minimum Requirement' machine, there's an infinate number of differences between our computers and the ones (like yours) that are getting this bug.
After working with several of the customers, we got a PC that simulated the choppiness and yes, the patch fixes it on that setup. I don't see why it wouldn't fix your graphics problem, but again, the nature of PC gaming means, for whatever reason, it may not (in which case, yes, we'd work on another patch).
As for the MP lobby, I'd be happy to jump on at some point today and see if we can get a game connected. Until more games hit the stores and the new Impulse features make MP easier, I would guess it was just a vacant lobby. Also, the-monk posted a great walkthrough guide on getting ports open....you may need to reset your router (get it back to un:admin and pw: 1234) but at least then you'll have proper control over your network.
Anyways, if you still just want a refund, you'll need to head over to [email protected]. Also, point them to this thread so they can see our current coorisponance.
I'm locking this thread.
Andrew: You know where to go to get a refund
And I'm not meaning this rudely, but I really suggest not buying any more PC games if you can't show paticence when a system that barely meets the min requirements gives you trouble.
I would never suggest my parents get into PC gaming for the same reason...there are just too many places where things can go wrong.
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