Sound going on and off

Sometimes, if I enter a moral choice selection screen, the diplomacy screen of a race, or spend too much time in a single planet building things, the sound of the game will bug out and stop. Clicking on ships usually resolves the issue. Still some sound cues won't play sometimes (e.g. end of turn, idle ship given a command etc). I haven't had to restart the game yet to fix it, and only once did the sound stay off for more than a few turns. I suspect this has something to do with over-usage of RAM and CPU resources (although I have a 6-core 3.2 GHz CPU and 16GB DDR3 RAM)

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Lucky_Jack

Join Date 01/2002

+62

I have seen the sound go off when I shift the focus away from GC3 and am pleased that it does so. I also think it goes off if the game is idle for a certain amount of time, which also pleased me, but I have not tried to figure out how long it takes to do so. Giving GC3 something to do has always turned the sound back on for me.

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Thanks for posting your issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, include your steam name, describe the issue you are having and then send us the zip file to greatly speed up the process!

Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/

Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

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For me the sounds sometimes completely shuts off and I can't restart it, only if I reload the game. Sometimes the sounds are stuck if I change screens to quickly, so for example the tech tree music will play in the galaxy map, planet screen and everywhere else infinitely. These sounds and musics are completely broken for me. Also the sfx can't be set to be more quiet in the options, only turned-off.

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