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Groovyash
Groovyash
Join Date 03/2006
+2

Stardock Account Registration fails me for Rebellion

June 13, 2012 8:43:58 PM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Hi all,

I've already sent an email to support, but other than the autoreply, haven't heard back.  While waiting, I was wondering if anyone else had the Stardock Account Registration verifier hang/do nothing, thus sticking me with some free time to kill?  For kicks, I even hit the "Reset password" option, but it just says it could not contact server (at least that option indicated it was trying to do something).

Google searching showed a few older posts with the same type of issue, apparently solved by disabling antivirus.

I tried the process with antivirus and firewalls off, same thing.

Tried verifying game cache in Steam...no problems.

Since I don't expect to hear back from support today (its now 5pm PDT), any other thoughts?

Specs:

i7 2600k @3.4 ghz    16gb Ram   580gtx nvidia video(301.42drivers)  win 7 64 bit Home (updated this week)  1.5 TB HDD Cable internet (working fine for everything else)    Antivirus/firewall enabled/then disabled

 

Thx,

Groovy

Well, off to bed...here's hoping for some Sinning tomorrow.

technical
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alexmac1002
dagoelius
Groovyash
Groovyash
Join Date 03/2006
+2
Reply #1 June 14, 2012 9:50:13 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I am going to record things here for the possible future google searches that may look for help with similar issues.  All prior forum/posts with similar issues never posted anything regarding a resolution, so I'm not sure if any of them were ever solved.  Hail future people, I shall post for your future reference.

Unfortunately, another day of Sins abstinence.  Got a prompt morning reply from support, but couldn't try fix till home from work.  Provided a new SDActivate.exe file amongst a few others, but that only led to a "could not run SDActivate.exe, try running as admin" error.   Doing so, including checking the Run as Admin box under Privileges made no difference.  Tried setting UAC settings to minimum, also without effect.  Will wait to hear back from support.

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Groovyash
Groovyash
Join Date 03/2006
+2
Reply #2 June 15, 2012 1:32:08 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Ahh, after trying many things, success.

 

By running the Sins of a Solar Empire Rebellion Dev Application as admin from the steamapps/common/sins of a solar empire rebellion folder directly, it allowed me to open the registration and have it actually work.  The error seemed to imply i should run SDActivate as admin, but that was a red herring.

Signing off...hope this helps you future theoretical people.

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Groovyash
Streak43
Join Date 11/2011
0
Reply #3 June 16, 2012 4:42:14 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Ya i get the same problem, i get a note in my notepad stating what is wrong.


Application start: 2012-6-16 19.35.20

Silent mode

Mode 2

Submitting activation request...

Download: failed HttpSendRequest

Result parsing error (1)

Error activating the product

Please ensure the serial number entered is associated with the email you used and attempt to activate again. Include this log file if contacting support.

Using silent activation with null serial mode.


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Groovyash
Yarlen
Join Date 01/2005
+367 sdemployee
Reply #4 June 18, 2012 12:40:49 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Greetings,

Please contact support@stardock.com and they'll be able to get you sorted out with the regular exe. 

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Groovyash
dagoelius
Join Date 05/2006
+1
Reply #5 September 9, 2012 7:35:09 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Same as you Groovy, tried your admin suggestion fix but still didnt work for me. Registration popup still hangs.

*UPDATE 11/9/12* I did find a fix browsing The Steam Support forum's and Rebellion now works fine.

Heres the response to help anyone with the same issue:

Exit out of Steam.
- Click Start -> Run (or Windows Key + R)
- Type inetcpl.cpl and click OK.
- Click the Connections tab.
- Click the LAN settings button.

(Note: You may want to write down the settings currently found in this window if you need to undo these steps later.)

-If any items on this window are checked, uncheck them.

Click OK to close any open windows and restart your computer. (nb: I didnt need to restart for it to work)

Now re-launch Steam and test it.

It seems I only needed to uncheck them just for the registration process, so I went back and checked those settings(just incase my ISP needs them checked to function properly) after the registration was successful and the game still loads correctly.

Hope it helps others.

 

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Groovyash
Dratelgen
Join Date 11/2011
0
Reply #6 November 9, 2012 9:40:51 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

I am having the same problem. The above did not work for me.

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Groovyash
kryo
Join Date 05/2003
+458 moderator
Reply #7 November 9, 2012 10:50:11 PM
from Stardock ForumsStardock Forums

Quoting Yarlen,
reply 5
Please contact support@stardock.com and they'll be able to get you sorted out

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Groovyash
Draaven
Join Date 02/2003
0
Reply #8 November 29, 2012 8:10:13 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Same problem here, have just emailed Stardock Support, now to wait....impatiently, but waiting all the same.

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Groovyash
alexcoleman123
Join Date 07/2014
0
Reply #9 July 30, 2014 2:30:41 PM
from Stardock ForumsStardock Forums

same here and nwt is happening and i really want to play the game

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Groovyash
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #10 July 30, 2014 3:37:45 PM
from Stardock ForumsStardock Forums

alexcoleman123 - Please try the following instructions: https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/447/146/rebellion-does-not-launch-or-crashes-at-or-shortly-after-launch 

 

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Groovyash
alexcoleman123
Join Date 07/2014
0
Reply #11 August 1, 2014 10:14:45 AM
from Stardock ForumsStardock Forums

i tried that and still no its something to do with stardock it wont let me login or create an account cause an erro come up saying " one or more errors were found in the secure sockets layer (ssl) certifcate sent by the server. to determine what type of error was encountered, check for a WINHTTP_CALLBACK_STATUS_SECURE_FAILURE notication in a status callback function. 

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Groovyash
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #12 August 1, 2014 1:47:57 PM
from Stardock ForumsStardock Forums

Do you have a ticket in with us already?

https://esupport.stardock.com/index.php?/Tickets/Submit

Please write in if you have not done so already.

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Groovyash
alexcoleman123
Join Date 07/2014
0
Reply #13 August 1, 2014 4:31:30 PM
from Stardock ForumsStardock Forums

i have done it now and whats next do i need to wait for a reply or something 

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Groovyash
x303prometheus
Join Date 07/2015
0
Reply #14 July 1, 2015 9:57:50 AM
from Stardock ForumsStardock Forums

i have a problem withe the registration of "sins of a solar empire rebillion ultimate edition"  send me please help

 

please send the help on german 

 

303 prometheus@web.de

 
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