I thought preorder would let me play the game today. Because its just a download.
(think of steam... pay and play)
Stupid me.
But i can cancel my preorder and order it to get it now, ah no.
But i can bite my ass for a day of senseless waiting at home at a free day, yes i can and i do.

I'm sorry but I disagree with Frogboys opinion. If you say you pre-order items to fire and forget then why not just forget it entirely and pick the item up or order it when you want. My idea of thinking along with everyone elses who pre-orders online is that you pretty much get it asap. I pre-order games in store so that I can stroll in at 9am and pick the thing up right there with no wait and be first in queue to receive a guaranteed copy. I pre-order off websites such as Amazon so that as soon as it enters the delivery date my copy is first on that mail van and straight to my address. I'm sure alot of people out there agree with me. Im sure even Stardock knows that it would be common sense for those who pre-ordered first and showed dedication to the developers that we should be first in queue.

I just received an email from sales@stardock.com so i'm on my way to get my copy though lol..

god damn it... still 5 more hours or so... hmm i also though that with pre ordering (especially with digital downloads) that we got our copy first. guess i was wrong .

My previous experience was with EA games - you preorder, then can download ~90% of the game before it's released and then get the key + the final 10% the moment it's released. This worked out well for everyone - you could download ahead of time, so the servers didn't get trashed, and you got it 'asap'.

Whereas with Sins, pre-order is worse than useless.

As I pre-ordered last night, I'm guessing that the details won't come through until ~1am UK time???

If I hadn't pre-ordered, then I'd need to spend ~3 minutes doing the purchase and could download tonight.

I'm sure Sins is going to be a great game, but this is just mind-numbingly bad planning.

If Stardock had said up front 'pre-orders will be processed some time after the game is released', does stardock honestly expect that people would have pre-ordered? I sure as hell wouldn't .

what id like to know is how old are the people whining about lack of service.
Here is my question why did you not take the time to order it before the final rush, I did and got my serial the same day in fact me and my brother got our serial the same day AND downloaded the beta 4
That was a week ago everyone knew there would be a last minute rush
and whose to say per orders are more important than the order NOW future just have some patience I’m sure stardock/ironclad and all the techies there are doing the best they can further more id like to see how good a job the people complaining could do in there shoes.

Just my two cents

ps these are my views and my alone and do NOT represent star dock or ironclad in anyway or the people on this forum

ps ps sorry if my post offends anyone or cuses a flame war thats is not its intent

"Here is my question why did you not take the time to order it before the final rush, I did and got my serial the same day in fact me and my brother got our serial the same day AND downloaded the beta 4"

Speaking personally, I'd heard about Sins before - and already had an account from, but saw a piece on a gaming site yesterday about it, which finally peaked my interest.

So I came to the site, saw the pre-order was still available, fished out my details from a galciv2 that I played ~twice and never liked, and 'went for it'.

Anyway, it's not a 'disaster' - in the long run hardly anyone remembers things like this. (e.g. fallout 2 considered one of the 'greatest RPGs of all time' had such a disastrous launch that the developers shut the forums down...).

I'd really suggest they look at 'pre-downloading' though, as I understand it you save an absolute fortune and don't get into this mess.

Hi there PeterKernohan1987 thanks for the frank honest and candid reply   
I understand your view, frustration and sympathise with you.
however if everyone preorders on the same day a few days before launch there is going to be a delay no mater what infrastructure one has in place and what upsets me is people are starting to see that as bad service when its just sheer overload.
In my limited experience with stardock i have always received good service, and the service we pay for here is that the game devs actually pay attention to our gripes about the game on the forums and also release periodically extra content as well as an assurance, that all the bugs that can be fixed will be fixed I have yet to find service of this level at any other games development company including EA and ubisoft(insert appropriate swear word here) to name but a few.
Furthermore I am sorry you were unable to get your serial strait away and I hope it arrives soon.  
Chances are you’ll be playing before me as my boet used his email in the ordering process and now I have to rectify that before I download the game.  

hmmm... I noticed that some people dont understand the meaning of pre-order. And that seems to be the problem for some.

Anyway, I will let them figure that one out for themself since they believe that pre-order means they get it first. When in fact, it is basicly just making an arrangement to order something that is not actually yet available. It only means you dont need to order it when it is avalable since you already pre-ordered yet. Clever Idea HUH? I bet the marketing guys that dreamed that up wet his pants at the idea.

If some guys are still struggling with that little fact, drink a warm glass of milk, think rally hard, and come to terms with the fact that your IQ is currently sitting at sea level.

*please excuse the spelling mistakes.. I did that to make it easier for some to read.

*Waits for the barrage... of stones...

The two are entirely separate. Other orders being charged through in real-time in no way affected how quickly the preorder queue was processed.

Well, my Sins is within my Stardock Account, but there is no sign of my CD Key (No email, just turned on Stardock Central and found Sins under purchased software)

you might be able to find out by clicking on your registration info at bottom right corner. Then clicking on the lookup serial button in the window

You know.. I am a rational person, but I am inclined to agree with the complaints in this forum post.

#1: I preordered 10 am today, it is 9 minutes to 8 EST and I still have not received any more than order confirmation.

#2: Stardock has attempted to bill me THREE times, succeeding in two of those times.

#3: I can acknowledge that infrastructures under stress will produce delays, and that this is a majorly hyped game, hence I expected some delays. The proper response to major delays with a purchased product however is to keep your call center open, not close at 5 pm, like a normal company does when there are issues at product launch. Even email support would be nice, but instead I have to wait for the following working day to have them correct the over billing error they created.

#4: Exactly what is so 'collector' about the collectors edition if you don't have to preorder to get it. Is it a limited copy or is that just a marketing gimmick?

All in all, I have to say I'm terribly disappointed. Stardock makes a lot of good products, but this is my first experience purchasing directly from them, and I have to say I am not impressed. Given that, as a Canadian customer, I had to pay 71 dollars between shipping and currency conversion, and I did purchase the game 'early', I would have expected some degree of customer loyalty on the part of the company. If it weren't for the fact that I do want to support developers producing quality games, and this game reminds me of a game I remember fondly (Stars!) I would cancel my legitimate order and the illigetimate one.

Edit: Now 8:12 EST, no code, no reply from sales. Not pleased.