Probably one of the greatest incentives and reason people did preorder was because pre-ordering got you into the closed Beta, so you get a chance to play the game before it is ready.

Many people have already had their pre-orders processed and received their information. It shouldn't be long now before everything is processed.

-Mike
[Stardock Support]

it's now 8 pm here in GMT+1

so i don't think it can be 8pm EST also

holy shit stuff is going down quickly now

I would imagine it has something to do with the combination of:

1) No queue system to put purchases in any specific order
2) Someone who orders in advance isn't necessarily online the moment it's available while someone that hits "buy now" is. The "buy now" can't be told to wait or the sale might be lost.
3) Limited bandwidth and a lot of requests.

All the yelling about improper treatment is really quite silly, just understand this isn't a major game developer and they probably don't have the resources to do everything at once. It also wouldn't be cost effective to implement those resources for the 2 or 3 days needed.

Enjoy the game when it comes!

it's 2pm EST and i just saw the gold version of Sins available to download from Stardock Central. i'm not complaining; i preordered and everything but i know my computer needs a few upgrades before i can even run the thing (i stopped trying to run it on my computer at home from beta 3 onwards); i'm just saying. it's digital distribution. chill out a little bit, folks. it won't kill you to have to wait a few hours; it's not like you're going to take the day off just to play the game, are you?

The real problem I have with it is how can they use some lame excuse like "It takes time to process the orders." When they could have processed all the orders yesterday or the day before that and then had the e-mails with serial codes waiting to launch when the game was uploaded. This way the people who pre-ordered would recieve their product first before people who waited for it to be out.

The point of pre-ordering is to reserve a copy for yourself so that if they run out of the product you will be guaranteed that it will be there for you. Not so that you have to wait longer than people who didn't pre-order to get it. Stardock needs to seriously review it's customer priorities before they do another launch like this. Pre-order does not mean fire and forget, unless it's downloading and installing the game for me.

Nah I was just a bit worried as to the situation that id paid yet received nothing in return. Its a bit odd when people say theyve already downloaded it despite not preordering, whilst those who preordered are wondering where their game is.

Well i've only got 3hrs left before i hit the sack , so much for a preorder To be able to play it TODAY!!!!!

Just because it ended for you, doesn't mean it ended for the rest of the world. In fact, Stardock's promise of delivery before 8pm EST puts it at 3 hours PAST the standard US working day end, which means they're staying overtime to make sure everyone gets it.

So uh..

Actualy Vaxer, its the reply that Stardock gave you that started the flame, atleast its what annoyed me!

i still havn't got my key

Nope. Even if ordered eariler and was able to get into beta...I wouldnt have. Like I said, I dont like beta.

I was just wondering if there was any other reason to pre-order.

good reason to if u live in aus u get it about 2 months before anyone else in aus haha

we always get games from most companys later then other countries except for say ea and microsoft who seem to be able to pull of international launches all on same day if ot just a few days apart

still i want my code now i am sick with the flu and need something to do as my foxtel is getting booring