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mp42
Join Date 03/2006
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IronClad not accepting serial number

February 4, 2008 11:59:13 AM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
My digital download just finished installing, and I tried to logon to Ironclad. The account I created on Ironclad is coming up with "Account name not found." That's fine, I tried to create a new one.

It asks for CD key, and I provided the serial number (from My Account here on the forums, which matches the one in the "Lookup Serial Number" email from Stardock. It says it's an invalid CD key. I don't have any other numbers.

Please help!
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mp42
Join Date 03/2006
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Reply #1 February 4, 2008 12:02:09 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Hm, perhaps it's general launch-day bugginess... I tried the "Download Updates" button on the main menu, and it opened up https://www.sinsofasolarempire.com/signup ... and that page isn't accepting my Stardock signin (in the box on the right). I just verified my account name and password in Stardock Central itself, so it's probably a problem on Ironclad's side.
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Craig Fraser
Join Date 10/2006
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Reply #2 February 4, 2008 12:03:02 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Are you talking about Ironclad Online mp42?
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Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #3 February 4, 2008 12:08:37 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

You do have to create new accounts.

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Jacob Zipfel
Join Date 03/2003
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Reply #4 February 4, 2008 12:08:38 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I have the same problem. It won't accept my serial either.
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Blair Fraser
Join Date 10/2006
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Reply #5 February 4, 2008 12:12:44 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Please send your Stardock.net account info (email address) and the serial number you are trying to use to bclair@stardock.com.

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T-Man
Join Date 03/2001
+80 sdemployee
Reply #6 February 4, 2008 12:14:41 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

* Previous accounts on the ICO Server will need to be recreated as all Beta accounts have been cleared.

* When logging on to the updates page on the website please use your Stardock.net account.  Not your ICO Server account.  The ICO Server account is separate.

* If you are having difficulties with either the website or ICO server accepting your serial number please email me at pford@stardock.com and provide with details of your account and I will check it out.

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Rokkitlauncher
Join Date 01/2008
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Reply #7 February 4, 2008 12:21:31 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
try checking earlier emails as my lookup serial key was different to my actual key

if that fails, then try going to the register products screen and selecting games, then sins, and paste that serial
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Jacob Zipfel
Join Date 03/2003
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Reply #8 February 4, 2008 12:25:39 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Stardock accepts my serial from the email I received, when I register the product. However, it is that serial that ironclad won't accept.
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AlcariAmbaron
Join Date 10/2006
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Reply #9 February 4, 2008 12:28:42 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Yup, same proble, just send a mail, as said above.
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mp42
Join Date 03/2006
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Reply #10 February 4, 2008 12:29:28 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Correct - this is for Ironclad Online, trying to create a new account.

I'll send my info to both pford and bclair@stardock.com
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Sleeper1eva
Join Date 08/2007
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Reply #11 February 4, 2008 12:32:34 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
I STILL cant fuigure out how to download it. Am I Just being Stupid?
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Forak
Join Date 02/2008
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Reply #12 February 4, 2008 12:38:49 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
If you have the key, simply install the Stardock Central application, go to the 'games' tab, then select the 'Registration info' on the bottom right. There you can enter your cd key. Confirm it and the 'Games' tab should update- Right click 'Sins of a solar empire' and choose 'Install'

That's all there is to it
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Craig Fraser
Join Date 10/2006
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Reply #13 February 4, 2008 12:40:36 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
No problem. Just add the dashes in your Key and you'll be fine. We'll be posting a fix in a few minutes so it'll handle any variations.
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mp42
Join Date 03/2006
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Reply #14 February 4, 2008 1:11:15 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums
Okay, just created my account. This is going to be problematic for Ironclad, as lots of people are going to try to put in the wrong thing, like I did.

The serial number that comes up in My Account here on this site, and in my Stardock "Look up my serial numbers" email, would not work. I found another serial number in my original email receipt from September - a 5x5 key. That key worked.
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