| Sounds more like a staff problem to me.If they don't know what is wrong or right after being told time after time as you say you have done,then maybe they should be pursuing different careers,maybe counting traffic or sheep herding;anything where they don't have to make a choice as to which box to check/uncheck.Jeez they sound thick. |
Already spoken about by others above, but I'll go again here and speak up and say BECAUSE YOU CAN'T just smack around these people and 'learn some sense into 'em.'
Why not? Well, because in the corporate world they are Chief Operating Officers, Chief Executive Officers, Vice Presidents, Directors, their Administrative Assistants, and other executives that well above your pay grade/scale and who don't report to the IT support staff for anything and will never report to the IT support staff. Further, because those same people have the same bad attitude displayed as above -- IT'S {INSERT IT STAFF NAME HERE} JOB! YOU FIX IT!!! -- so they really don't care that their PC gets slower and more bogged down with crap that they themselves installed. They only care that their PC runs like crap and the people that are supposed to fix it never have time to fix it for them so they start looking for new IT support staff because the current ones always suck, no matter who they are. What doesn't occur to these people is that the one constant in all of the problems is THEM. The user. Well, that constant, and I suppose one more -- companies that write and include all of this bloatware and add-on crap who know that the lemmings out there will never demand change.
And by the way, it's not just the corporate world, it's the academic world, the government world, and even home users that cry for help from their tech savvy relatives and friends. All of the above have issues, and most of the time drilling the education into the user is impossible.
I cleaned up I don't know how many spyware/crapware/ad-ware/virus infections on my dad's PC for him until he finally took my advice one last time to BUY A DELL. When it became Dude, I'm getting a deal from Dell, it was no longer my problem. But it was Dell's problem. When dad, bless his heart, had problems he called Dell. He, and a lot of others like him, called Dell enough to help push them into moving their customer services support to India and other outsourced areas, which in turn has driven customers that rarely have issues (and those that call all the time) crazy because they can't get someone that speaks the English language in a way they understand. Still, it's no longer my problem.
Eventually it won't be Dell's problem either though as they'll just drop support for him and others, or they'll keep it available but charge a small fortune per each call that is made (which is how Microsoft basically works now).
Yeah, that's the future of computing that I want to see keep going, how about you all?
